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That said, participation by employees is voluntary. We don't tell anyone they have to do this. Thus, you'll find some markets have great coverage while others may not be directly represented. Likewise, we have a lot of folks that opt not to post. Instead, they frequently "lurk" in order to stay in touch with the feedback we receive here.
Final disclaimer: This forum is not a replacement or substitute for our official call centers and support web sites.
Now that we've dispatched with the "batteries not included" formalities, here's the list of Authorized Cox Employees posting in this forum and their system or area of expertise:
All Things Cox:
Residential Tech Support in All Markets:
Baton Rouge/New Orleans/Greater Louisiana:
Significant Lurking Parties: