dslreports logo

    All FAQs Site FAQ DSL FAQ Cable Tech About DSL Distance DSL Hurdles »»


how-to block ads

You will get this error, if you have a loose cords, line problems, no sync, or a server outage in your area. You may have to power cycle your modem. To powercyle your modem, turn off your modem or shut down the PC if you have a USB modem, unplug the power supply, wait 1-2 minutes, plug the power supply back in, turn the modem or PC back on, and try to connect again. If that doesn't work, call tech support.

For new installations, this is usually a configuration issue either on the computer's side, or on the network. If you have sync (solid green light on 4060 | 4 green lights on 5260-actually just DSL and ATM, but you need ENET to be green anyway | Solid green Power, Ready and Link light on Westell Wirespeed) and this is a new DSL order, then verify the following:

1) Right-click on the DSL Connection profile, select Configuration, and verify that the correct adapter is chosen. If you use the 4060, this would be the 4060. If you use the 5260 or Westell Wirespeed, verify that you have chosen the NIC that the DSL modem is using. If your NIC is not an option in the adapter list, it may not be installed properly or tcp/ip might not be bound to the NIC in the Network settings(Start-Settings-Control Panel-Network).

2) Create a new profile and try to connect.

3) Power cycle the ethernet modem for 30 seconds by using the power switch on the back of the modem. If you have a USB modem, shut down the whole PC.

4) Remove Microsoft Family Logon from Network settings. Go to Start-Settings-Control Panel-Network, click on Microsoft Family Logon, click Remove, click Ok, and reboot PC. For some wierd reason, in very rare circumstances, Microsoft Family Logon will cause a connection time out.

5) You are probably not mapped in the router or there are other configuration issues. Call the SBC Customer-Self Install department at 877-722-3755 for problems with installation. They will call the appropriate department and have you mapped in 5-10 minutes.

In rare cases, you could be wired to the wrong DSLAM port and would receive sync on that port but would not connect. It could also be your NIC. For example, the 3com integrated ethernet port on the Dell Dimension 4100/8100 has caused many people to get a "Connection Time Out". You can use the Kingston Ethernet card that came with the kit if this happens.

Expand got feedback?

by Ranma See Profile