Please verify that you have flash browser plugin version 8 or above: Verify flash plugin.

In modern times this generally is not a problem of an out of date player.

You can reset your browser's cache and make sure (for Google Chrome users Flash is automatically silently updated) that Flash is up to date.

Download latest version of Flash here: http://get.adobe.com/flashplayer/

Feedback received on this FAQ entry:

• Trying to fix friend's computer... Just reinstalled flash (it wasn't working before), but does not show in verify page. Add-ons show it is installed, but Active-X add-on is not loaded. Both flash add-ons are enabled.

  2013-03-25 02:33:38

• My version of Flash is 11.6.602.180 and when I click on a link to a server like Net@ccess (Parsippany) or LinkLine (LA), the right side of the screen becomes a featureless gray slate.

  2013-05-03 14:11:40

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edited by Mike
last modified: 2013-02-17 15:58:41