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Most customers are in one of two situations:
1. If you have an older modem that only does PPPoA (such as the Alcatel Stingray) you will need a completely new modem. If you did not receive a replacement modem contact BellSouth for a compatible modem/router.
2. If you have a modem that does both PPPoA/oE you will need to make sure it is configured to utilize PPPoE.
Important Note: PPPoE has additional overhead and you should adjust your MTU settings on your NIC(s) to 1492 or less. Click here for more information.