(Updated 8/15/08)
•What is RCN's Bring Your Own Modem (BYOM) service?
The BYOM service gives RCN cable modem customers the option to purchase their own modem from an RCN approved list of modems, reducing their bill by $3.00 for the usual modem rental charge.
***IMPORTANT***You may ONLY use an RCN-approved modem.
•Where is BYOM service available?
BYOM Service is offered in every RCN market with the exception of digital phone customer in Chicago.
•How much is the BYOM service?
The BYOM service is $0 charge; it replaces the modem rental $3.00 charge.
Note: You will be charged the $3.00 rental fee then credited back the $3.00 on the same statement.
•Can I have BYOM within a bundled package?
Yes. The discounts will remain the same; the package will just be less the $3.00 rental rate.
We have adjusted all the bundled packages so that the rental is no longer discounted and we have moved the discount that was on the rental to the modem service code to accommodate and keep the discounts/pricing consistent.
•Can commercial customers have BYOM service?
Yes.
•What are the RCN approved modems? (Note: BYOM is not available to Digital Phone subscribers). Click screenshot below to enlarge.
•Where can I go to purchase an RCN approved modem?
Your local computer store.
•I am a current cable modem customer. How do I switch to BYOM?
As long as you have an RCN-approved modem, you may have this service. You can install the modem yourself by following the on screen instructions. The instructions will display once you properly install your new modem and access the internet. You must return your Starpower cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a truck roll fee to have a technician professionally install the new modem and retrieve the Starpower modem from your home.
•Can I hook up my own purchased modem instead of paying a truck roll charge to have an RCN technician come out?
Yes. As long as you have an RCN-approved modem, you may have this service. You can install the modem yourself by following the on screen instructions. The instructions will display once you properly install your new modem and access the internet. You must return your Starpower cable modem to your closest local office to avoid monthly rental charges.
•What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay ANOTHER $49.95 and have a technician visit the home to install the new BYOM?
No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem.
•Will RCN sell the RCN-owned modem to me?
At this time we will NOT be selling any RCN-owned equipment.
•If I no longer want BYOM service, how do I get an RCN cable modem again?
You will lose the $3.00 discount and be charged the standard truck roll fee of $49.95.
*Note: Some subscribers have differing opinions - you can read more on that here
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by lilhurricane 
last modified: 2008-09-19 15:00:51 |
