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Go here - »/ftplist?dir=disco
Click "Ftp Enable" on the top left of that page.
Now click the link for ud_agent_setup.exe.
Enter your DSLReports password.
Run the program you downloaded, install it over the current version.
Close UD again.
Go To Control Panel - Add Remove Programs and at the bottom is United Devices..
Also go to C:/Program Files & delete the UD folder