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In some situations with some cell phone providers, calls that are forwarded from TBB to a cell phone will not be sent to the cell's voice mail if the call is not answered.

TalkBroadband user MTS_EMPLOYEE has provided the following explanation.

The trouble is with your cell phone company.

There is really nothing your cell company will do for you. Sometimes it might work and sometimes it might not.

It has to do with the way that your phone forwards the call to voicemail. When your phone call goes to voicemail it's actually a feature call "Call Forward No Answer" or "Call Forward Busy" that's forwarding the call.

And it forwards the call to another number that may be your voicemail system...or the voicemail system will be built in and it will forward to a number like 1204 and your number or 000 and then your number.

When calls are processed they carry two things with them....the number that is calling, and the number they dialed.

SO......when the call forwards to the voicemail on your cell, the voicemail system knows the number that is calling (which doesn't matter), but then it looks at the number that was dialed and it sees your Primus number...it tries to put the call through the voicemail system with your Primus number and not your Cell number, so in your case it just keeps ringing. Some different service providers will have different things....some will go to a generic message that asks you to enter the number you dialed, which causes even more confusion because you enter the number you dialed and it still won't recognize it, and how is anyone to know that you forwarded your phone to your cell phone.

There is something your phone carrier can do for you....they often call it the Discriminator....it re-routes calls and changes the information that they are carrying. The phone company would enter the number that is being dialed (your TBB number) on their end, and then when someone calls your TBB number and it goes to your Cell phone voicemail, the system would recognize it and put the call through to voicemail.



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by Styvas See Profile
last modified: 2007-07-21 04:06:17