My Charter Moxi DVR is malfunctioning. Can I swap it out at the local office? Charter Internet/TV Forum FAQ

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My Charter Moxi DVR is malfunctioning. Can I swap it out at the local office?
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My Charter Moxi DVR is malfunctioning. Can I swap it out at the local office?

No. Moxi DVRs issued by Charter are not designed to be installed and properly configured by customers. A trouble call will need to be scheduled to swap out the DVR, should it be necessary. It may be possible to swap your Moxi for another model DVR at a local office, if they have sufficient stock to do so.

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by defiant
last modified: 2007-10-31 12:33:39

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My Charter Moxi DVR is malfunctioning. Can I swap it out at the local office?