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The BellSouth specific Motorola/Netopia 2210-02-1006 provides basic line statistics like Data Path, Line Attenuation, DSL Rate, Ethernet Stats, and Signal to Noise ratio. However, it does not have the ability to measure advanced statistics like Maximum Attainable Line Rate, ATM Rate, or Line Capacity. Important Note: If you are using the 2210 in conjunction with another router you must reset the 2210 and connect it directly to the computer's NIC to access the interface. After you have checked your stats you can then connect the router and reconfigure it for use with FastAccess. Click here for more information.

Section 1 - Accessing the DSL Statistics

Step 1
Open a browser session and enter "" in the address field to access the 2210 Interface. Important Note: If you are using a separate router in conjunction with the 2210 you will will need to connect it directly to a single PC in order to access the modem's interface.

Step 2
Click on Broadband DSL Line from the top menu. Click on Statistics from the right menu and then click on DSL.

Step 3
The three most important statistics are Data Path, SN Margin (dB) and Line Attenuation (dB). Additional information on Data Path is available here. SN Margin (Signal to Noise Margin) should be 6 dB or more and Line Attenuation should be roughly 60 dB or less. See Section 3 below for more details.

Section 2 - Accessing the Event Logs

Step 4
Click on Diagnostics from the top menu and then click on Log in the menu on the right. Select All from the logs pull down.

Step 5
The log contains connection information and various statistics as shown. Important note: The logs shown below are simply a simple and your actual logs may look different.

Section 3 - What do the numbers mean?

SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues

CRC Errors (Cyclic Redundancy Check)
CRC is a method of detecting errors in data transmission. A high CRC count in inself is not really cause for alarm. However, any increase in CRC errors after your initial connection is established is a problem and usually points to a physical issue somewhere between the modem and the DSLAM. Isolate your inside wiring as a cause by testing from the NID and troubleshoot from there.

TX Power
How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement.

DSL Rate
Your provisioned ATM Rate (actual service rate). If this number is lower than actual provisioning rate you have a physical problem preventing full bandwidth.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

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last modified: 2008-11-11 14:42:06