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They can be reached at: 215-665-1700
They are listed as:
One Comcast Center
Philadelphia PA 19103
An alternative is to e-mail the Comcast Cares group at this email address: firstname.lastname@example.org
*****This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Comcast or any of its affiliates.
Please do not post your complaint as feedback to the FAQs here. Do not post your personal identification info here. This site is not owned by Comcast. To contact Comcast, use the info provided above.
Sent the email in the morning and was called back in the afternoon with the solution I was looking for. The other contacts just didn't have the authority level needed to solve the problem
This posting was very helpful, thank you.
We had been trying to get help for over a month! One phone call to this number, and all is well! Thank you!!!
Finally, someone who can tell me where to call and contact. Instead of the typical run around...TY TY TY
This is great information. I actually got a very nice helpful HUMAN who took my complaint. Thank you very much.
Had a return phone call within an hour (on a Saturday night) from a real person who actually did follow up and provide a satisfactory (not perfect) solution. Good contact info.
Super helpful! Reached a real person who wasn't profusely apologizing but instead seemed genuinely interested in solving my problem. I love the internet. Thanks for this info.
This number is worth is weight in gold!!! Had a call that afternoon by a corporate representative and technician was at my front door next morning. Thanks for the post!!!
I highly recommend this option is you have had a hard time with the refular customer service. 6 months of headaches and I came across this forum and wrote an email, got a call 2 hours later who looked into all of my calls and agreed it was ridiculous how many times I had to call for the same issue and that my bill was wrong every month. She promised to call me back the next morning and she did and had credited me back all of the wrong charges!
I too had problems with installation. I emailed the address above with my issues and received a call back within 2 hours. The person was extrememly helpful and had my issues resolved quickly. Comcast also contacted me every step of the way and even called to see if I was happy with the end result.
This was great! After 48 hours of a loss of all services (cable, internet, phone) and 7 calls to Comcast with 7 different responses to my issue, I didn't get resolution until I called the Complaint Center - took less than 2 hours after the call before my service was restored. There's still a bigger issue that needs to be resolved, but at least I have my service back on. Thanks for the info!
The corp relations group was very helpful and solved my month long problem in one day. Thanks!