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This FAQ is for configuring a BellSouth supplied Motorola/Netopia 2210-02-1006 with a generic third-party router that isn't specifically covered in the existing FAQs. If you have a router that is covered in the FAQs, I suggest you use that FAQ. This initial setup is all that is needed to configure and connect your generic router based network for FastAccess DSL. Any additional setup for features like DHCP IP ranges, port triggering, etc is out of the scope of this FAQ.

This FAQ has 4 Major sections:
Section 1 - Overview
Section 2 - Motorola/Netopia 2210 modem configuration
Section 3 - Third party router configuration information
Section 4 - Connections and power up

Section 1 - Overview

•The best configuration for networking a router with the Motorola 2210 is to set the 2210 to "Bridged Ethernet" mode and allow the third-party router to do the routing and DHCP functions. The 2210 is also a router with full DHCP functions and may not function correctly when connected directly to another router. Not changing the modem to Bridged Ethernet will result in double NAT'ing, increased latency, possible IP conflicts, or possibly a network that doesn't work at all.
Before proceeding both the 2210 modem and third-party router must be reset to default. Despite what the help desk tech tells you, resetting the modem does not put it into Bridged Mode.
• The BellSouth Installation CD and Connection Manager are not required to use this configuration.
• The third-party Installation Wizard CD should not be used in this configuration.
• Since BellSouth assigns static IPs via your username the configurations shown are applicable to both dynamic and single static IP customers.
• You must connect the 2210 directly to the computer's NIC to make the necessary changes before you connect the router, because you will probably be unable to access the modem interface after you connect the router. The reason is that the modem interface is 192.168.1.254 which is a local IP. By default, most routers do not have the capability to route a local IP out of their WAN port (where the 2210 is connected). Additionally, they may be on completely different subnets. After you have made the changes to the 2210 you can then connect the router and configure it for use with FastAccess. There are several alternatives around this problem. One method involves extra equipment (second NIC and a hub) and major configuration changes. The second method requires you to utilize the router as a simple switch and use the 2210's PPPoE and DHCP functions. Click here for more information.
•If you encounter any problems simply reset the 2210, connect it directly to your NIC, restart your computer, log into the interface, and start over again.

Section 2 Motorola 2210 Configuration

Step 1
Verify that NIC cards (wireless or wired) are set to "Obtain IP Address Automatically". Completely power down the 2210 and the computer(s). Power up the modem and press the reset button on the back of the modem. After the modem has fully initialized connect the 2210 to the NIC and then power up the computer.

Step 2
Open a browser session and enter "192.168.1.254" in the address field to access the 2210 GUI interface.

Step 3
Enter your BellSouth Username followed by "@bellsouth.net" in the User ID field. Enter your BellSouth Password in the Password field. Re-enter your BellSouth Password in the Confirm Password field. Click on Next. Update the Auto Calender Update Configuration as desired and click Next. The modem will try to initiate a session and then return to the main menu.

Step 4
Click on Broadband DSL Line from the top menu. Click on Configure Connection from the right menu. Select "Bridged Ethernet" from the Protocol pull down. Click on Save and restart the connection at the bottom. This will automatically restart the modem and the interface will return after the changes are saved. Note: functions like NAT, DHCP, IP Passthrough, and username and password will be disabled or irrelevant and can not be selected. After the modem has restarted, power down both the computer and the modem then physically disconnect the 2210.

Section 3 - Third-Party Router Information

Step 5
After the PC is powered down connect one of the router LAN ports to the computer NIC and power up the third-party router and then the computer.

Step 6
Open a browser session to access the router interface as per the router's user guide. Even though the interface will vary from router to router you must use the following configurations as a basic rule:
- Select Obtain an IP address automatically. Important Note: Use Obtain an IP address automatically even if you ordered a static IP.
- Select PPPoE connectivity. Do not select any other choice, even if you have a static IP.
- Enter your BellSouth Username followed by "@bellsouth.net"
- Enter your BellSouth Password
- Select "Keep Alive" or "Always On" (if available)
- Set "Maximum Idle Time" to "0" which is similar to "keep alive" and "always on" (if available)
- Select a redial or reconnect period of "180 Seconds" (if available)
- Enter "1492" in the MTU Field (if available)
- Save your settings (which will probably restart your router)

Section 4 - Connections and Power Up

Step 7
Power everything down and physically connect the 2210, wired or wireless router, and any computer(s).

Click for full size

Click for full size
Pictures by Andy Houtz


Step 8
Power up the network equipment in this order:
1) Motorola 2210 Modem (wait for DSL synch)
2) Third-party Router
3) Computer(s)
Open a browser session and go surfing!

Important Additional Information
•The 2210 has an "Internet" light that is green whenever there is an active PPPoE session initiated by the Motorola. Since you are using the Netgear to establish the PPPoE session the light will stay off. This is normal.
•You should check your tweak settings to optimize your new network. Reminder: If you are required to change your MTU, make sure that it is identical on all equipment (PCs and routers) in the network.

Cool Stuff
An online, html-based menu simulator program is available here. The simulator recreates the Motorola 2210 user interface and provides the ability to navigate menus; just like the real modem interface. It is for simulation purposes only and will not make any changes to your actual modem.

Andy Houtz

Feedback received on this FAQ entry:
  • God bless you all! Especially Ken Ray! I've had my DSL service for 14 years with only a handful of hiccups, so I've never had to mess with it. Didn't know about the new DSL network password, and went around and around with ATT Support and their crappy software. (I use a Mac.) But thanks to the hints here, I logged on to my ATT account and found the reset for the new DSL network. From the ATT help page: "Visit the Forgot Password page. Enter your Primary AT&T email address (example: user@att.net) and select Continue. Near the bottom of the page, select Reset DSL Network Password. Follow the instructions to reset your DSL network password." I skipped the crappy ATT software and addressed the modem by IP address. I didn't need the bridge stuff; I just used the "Easy Login" screen and clicked the "Disconnect" button. That brought up a screen with username and password. I entered the password generated at the ATT page, and everything finally worked! I think I had to unplug the modem for a sec first, but it's kind of a blur now. Took 3.5 hours, but my spiffy new AirPort Express is working like a dream! If you've had your service for a long time, they seem to have combined the accounts for billing and your email, and added a different password for your DSL Internet access. Or something like that. Thanks again, Rebecca

    2012-08-04 16:21:09

  • Thank you for your FAQ. I use a Netgear WGT634U Wireless Media Router. I followed your instructions for the Motorola Netopia with soft ver 7.7.3r10. Then I plugged in the Netgear and used it's automatic set up. It detected the Motorola immediately and did all of the set up, asked me for login and password and timeout, then it connected and was live on the internet. Your instructions were simple clear and extremely needed. RR in Daytona Beach.

    2011-04-18 18:53:00

  • I just went through this nightmare with AT&T. I have been a BellSouth DSL customer for 10 years and the last 3+ years have been using the Netopia 2241 which worked just fine. It began to die about 2 weeks ago on an intermittent basis. All along, I have been using my normal account password with the Netopia and it worked great. Now moving to the Motorola 2210, Nothing seemed to work at all, whether I was direct connect or via my Netgear WPN824v2(with the Motorola in Bridged Mode). The DSL showed as UP and the Connection would show as UP, however, the DNS servers was only one showing with a strange 139.xx.xx.xx. Also, I would get redirects on web pages that there appeared to be some problem with my password and there was a conflict. Finally, I was able to get to the Local I&R Manager who sent over a Tech that I met 3-4 years ago and in 5-10 minutes he found the problem. AT&T is now moving all customers to a New "Network" Password. This has nothing to do with email which is now separate from the Network Password. He made a phone call, retrieved my new N/W Password, we hooked up the Motorola to my PC, and surprise everything worked. Then I set this to Bridged Mode, Hooked up the Router so now I am PC--Netgear---Motorola---AT&T Network connected. Logged into the Netgear, added my Username and "Network Password" and it WORKS!!!!!!!!!!!!! Ken Ray kennethray@bellsouth.net

    2010-08-11 13:31:56

  • This absolutely works. You saved my life.

    2010-01-06 12:21:58

  • Thanks for making this article. It is really helpful and allowed me to connect my router to my DSL modem. After countless hours of searching, this was the only article that gave any correct information on setting up modem-router connections.

    2009-11-05 11:23:36

  • As an alternative to "Bridge" mode, why not just using :"Let LAN device share Internet address?" --- Click "Yes,use ip public address" ? -- that way the modem can continue to do the PPOE, instead of having the router do it ? Thanks, Curt -- curt_wells@yahoo.com

    2009-02-03 18:54:35



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last modified: 2008-11-11 14:43:42