Each cable modem, regardless of brand, is uniquely identified by its Cable Modem ID, or MAC address. Short for Media Access Control, this address is a part of the hardware on the modem, and is associated with a specific user account.

It is used when asking for assistance in the forum
See: Getting Official Help

As there are numerous cable modems on the market, and nearly as many that are used by our customers, below are generic instructions to locate the Cable Modem ID:

•Generally, the Cable Modem ID can be found on the bottom of the modem, usually near or on a barcoded sticker, along with the serial number of the modem.

•Most times the Cable Modem ID will appear after these letters MAC or EA (e.g., MAC 00-12-ab-34-cd-5e) . Some Motorolas may have only SN (e.g., SN 8386848). Only use the alphanumeric numbers that appear after MAC or EA, or on some Motorolas, the numbers that appear after SN.

•It can be easily identified by its pattern (e.g. 00-12-ab-34-cd-5e or 8386848 on some Motorolas), which stays the same from modem to modem even if the values or market change change.

•If your Cable Modem ID can not be located using these tips, please check the manufacturer's user guide for the modem.

Please make sure to not post this to the fourm..but rather only if asked by an Official rep..this would only be:

»Posting Guidelines-How To Get Help & Who Represents Insight

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by lilhurricane
last modified: 2011-05-22 21:36:42