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If you are unable to establish a connection between the router and the ONT, or if you are unable to release a DHCP lease, rebooting the ONT may solve the problem.
    •Disconnect the AC from the Power Supply Unit (PSU).
    •Remove one lead from the battery in the Battery Backup Unit (BBU).
    •Wait one minute.
    •Reconnect the battery lead.
    •Reconnect AC to the PSU.

When the ONT is rebooted all the alarm logs are erased, so if you are having an intermittent issue, do not reboot the ONT before getting in touch with a Verzion CSR. If it is the ONT that is causing an issue, there will be no history of the ONT's activity.

Please use the feedback link below only to suggest improvements to this FAQ. If you have questions about this FAQ, please post them in the »Verizon FiOS forum.

Feedback received on this FAQ entry:
  • Rebooting my ONT by powercycling it had zero effect on my DHCP lease. If it matters at all, this is in northern Cheektowaga, NY with an Arris ONT1000GJ4.

    2015-03-17 09:15:04 (rchandra See Profile)

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by More Fiber See Profile
last modified: 2011-05-25 22:01:25