If you are unable to establish a connection between the router and the ONT, or if you are unable to release a DHCP lease, rebooting the ONT may solve the problem.

•Disconnect the AC from the Power Supply Unit (PSU).
•Remove one lead from the battery in the Battery Backup Unit (BBU).
•Wait one minute.
•Reconnect the battery lead.
•Reconnect AC to the PSU.

When the ONT is rebooted all the alarm logs are erased, so if you are having an intermittent issue, do not reboot the ONT before getting in touch with a Verzion CSR. If it is the ONT that is causing an issue, there will be no history of the ONT's activity.

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