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3rd Party Broadband DSL Modem
Windstream offers very limited support for broadband DSL modems not issued by Windstream. We cannot guarantee these modems will be compatible with our Central Office equipment. When encountering technical difficulties with your broadband service in conjunction with a non-Windstream modem, our technicians can make sure to see if the DSL signal exists at the Network Interface Device (NID). Windstream cannot provide technical support or assistance in setting up a non-supported DSL modem and recommends in calling the modem's manufacturer for further assistance. When you call the modem's manufacturer, please provide them with the following information:

Former CTC Customers

Type of Connection: DHCP
VPI/VCI: 0/35

Non-CTC Customers

Type of Connection: PPPoE
VPI/VCI: 0/35
Authentication: PAP

For a PPPoE configuration, your Internet username and password is typically the only required information.

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