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If you can't login to the router, it may be one of several things:

• When I try to login, multiple dots appear as I type.
This is a security feature and is normal.

•I used to login to the router with "password1" (or similar common password). Now that doesn't work.
In August 2010 Verizon changed the password of any customer routers that had one of several common passwords due to a published hack. The user name is admin and the password was changed to the serial number of the router*. The serial number is located on the service tag on your router under the bar code. Enter it in all caps as the password field is case sensitive.

• If you still can't login to the router, you will have to do a factory reset of the router.
The reset button is a recessed button on the rear panel of the router. Press it in for about 15 seconds (until all the lights on the router go out, then flash). After the router reboots, open a browser window to » You will be prompted to change the password on the initial screen. Any customization you have done to the router will be lost.

* - Per a post here, the password now appears on the service tag sticker and no longer is the serial number.

Feedback received on this FAQ entry:
  • ty ty ty this helped alot

    2014-07-01 21:06:04

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by More Fiber See Profile
last modified: 2012-08-21 07:52:41