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However, like most modems, you'll have a diagnostics page when you click the IP address above in your web browser; unfortunately, this does not work with the Arris cable modems. You will need telnet access to your modem's interface.
You'll need to make sure 'telnet' is enabled and installed on your system.
• You can telnet to your Arris via MSDOS (for Windows) by typing: telnet 192.168.100.1
• Telnet process, for Macs, can be done via Terminal application (see MacOS link below).
--> For Windows Vista and 7 systems: »technet.microsoft.com/en-us/libr ··· allVista
--> Mac OS systems: »www.wikihow.com/Use-Telnet-on-Ma ··· Mac-OS-X
Arris modem's interface has an daily dynamic password.
Thanks to, chunk73 - here - there's a downloadable tool that will scramble a new password for you on a daily basis.
Note: as you enter the password, after connecting via telnet, the cursor will not move, but as you type through it still applies. Make sure your cap lock is ON when entering the password.