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Description of issue: TiVO users have reported that when connecting it to a Verizon QIP 2500 STB, that the STB will enter into a standby mode. Instead of recording the desired program the TiVO unit records the Verizon Standby Message.

Solution1: Tivo users have reported that this problem is resolved by Changing from Serial to IR cable.

Solution2: TiVO users have not deselected the High Definition channels from their TiVO channel list AND have TiVO suggestions turned on.

TiVO Users are to try the following.

Go to:

1. Tivo Central

Messages & Settings

Settings

Channels

Channel List

...Page down and deselect each HD channel

TiVO users may also want to deselect channels that are not on their cable line-up

2. Messages & Settings

Settings

Recording

Tivo Suggestions...change to No