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Windstream currently has restrictions in place for webmail (»webmail.windstream.net) use outside the United States. If you receive an error 100 when trying to log into our webmail server, chances are you are using an Internet connection outside the United States.
Our webmail server determines the location of your connection based on your connection IP address using ARIN's database. The American Registry of Internet Numbers (ARIN) maintains IP address information for all Internet service providers across the world.
Our access restrictions are in place due to excessive activity from spammers compromising e-mail accounts. To minimize this impact and to make our efforts in combatting unauthorized e-mail account use more effective, we have restricted only U.S. based connections to the webmail server.
If you frequently travel outside the U.S. and need access to our webmail server to check your e-mail, you will need to pursue one of two options:
1.) Set up an e-mail client application i.e. Outlook Express, Thunderbird, etc.. E-mail clients use our POP3/SMTP servers directly.
2.) Contact our Broadband Help Desk at 1-888-292-3827, and one of our technicians will submit a request to whitelist your e-mail account. This process normally takes between 24-48 hours to be processed and completed. Our technicians may have you go to »www2.windstream.net/myip to make sure your connection IP address isn't on a blacklisted network. After your account has been whitelisted, you should be able to use your e-mail account via webmail on any Internet connection.