|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
The following info provides how to Contact Comcast & the proper procedure to Bridge an Arris Gateway Modem: Comcast Support: 1-800-XFINITY (1-800-934-6489) If you can't get through after calling Comcast Support, try these methods: »Comcast Direct »twitter.com/comcastcares For anyone who is having trouble with the gateway after calling gateway support you need to have them verify the modem is in full bridge mode. For the Arris devices bridge mode can be enabled in 2 ways. There is a 1 button GUI click method, and there is a way for them to log into the modem management page to enable the bridge mode. Not the Xfinity management page by the way. So if you call in to have it bridged and your WiFi light is still on after that, they have done it wrong. You need to have them go into the Arris management page and then go to Advanced (requires password of the day) --> MSO features --> then Bridge Mode -- Enabled Wifi - Disable LAN DHCP - Disable Then have them reset the modem. If they don't follow those specific steps chances are your modem isn't fully in bridge mode and you may continue to have problems. Thanks to EG *This FAQ is based on user knowledge from a volunteer core of BroadbandReports' members. This FAQ in no way constitutes official information from Comcast or any of its affiliates. Feedback received on this FAQ entry:
got feedback? by Johkal |