The speed your line will be synced at depends on the area you are in (who your telephone provider is) or if you get DSL service through Covad or not as they are Central Office based only. Also, please be aware that your actual speed may be lower due to overhead and line conditions for your connection. This is usually not something Earthlink can "fix".
If you are less than 10,000 feet from the CO, and are connected to a CO that also has service available from Covad, then you're eligible for speeds up to 6.0Mb/s download and 768k upload. Note Covad will accept loops with capacitive lengths of up to 14Kf however those circuits will not support 6 meg. Covad circuits are CO based. The best way to help ensure you get Covad service is to call Covad and request service with EarthLink as the ISP (Note from Doctor Olds  -- I've never had Covad handle any part of the sale and I was told by Covad that you have to order 6.0 directly from EL -- That's the only way I was able to obtain it in the AT&T South East area - Formerly Bellsouth).
If you are in a Verizon area, and get serviced through Verizon, your speed will be up to 3.0/384.
If you are in the AT&T area, and get serviced through AT&T, your speeds will up be to 6.0/512.
If you are located in a former BellSouth now AT&T South East area, and get telephone service through AT&T SE, you can receive speeds up to 3.0/384. Your service may be provided out of a Central Office (CO) or a Remote Terminal (RT). Covad is also available in many of those COs.
You must have and keep an active telephone line with POTS (Plain Olds Telephone Service) from your RBOC/ILEC to order and keep Earthlink DSL. (one exception for the special "Stand alone DSL" offered in Verizon service areas only). Otherwise Earthlink DSL is "Line Sharing DSL" requiring an active telephone service to be on the same line and any changes you make to your telephone service can affect your DSL even including causing disconnection and reconnection fees so always call Earthlink before making any changes to your POTS.
This FAQ has been updated as of 05-01-2009.
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by mballard edited by Doctor Olds
last modified: 2009-05-01 22:03:32 |
