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Zone Alarm Pro, version 4:
Bring up ZAP Control Panel. Select "Firewall" on the left, then "Main" at the top. Click on the upper "Custom" button (Internet Zone Security). Put a tick mark in "Allow incoming ping (ICMP Echo)." Click on "Apply," "OK," and then close the program. This will allow you to be pingable without coming out of Stealth Mode entirely and can be used in Line Quality and Tweaks. Make sure you return to your previous settings when you do not need to be pingable.
Version 4 tips courtesy of Basil2
Version 7 (Paid):
1) Bring up the control panel.
2) Select the custom button – Internet Zone Security.
3) Click “Allow incoming ping” (ICMP Echo).
Also try this:
Zone Alarm has two zones. Local Zone and Internet Zone. It is normal to set Local Zone security to medium or lower. You must then place our monitoring stations into the list of "local hosts". Please check this screenshot to see an example of the properties screen of Local Zone setup correctly to except our monitoring systems. Please note that the IP's in that screenshot are not the current IP's.
The machines that (currently) do the monitoring are
dslreports-west2.speakeasy.net (126.96.36.199 AND 188.8.131.52)
These hosts should be be added to your firewall if ICMP ping is being blocked. The IP addresses do change from time to time, so if you must enter IP address and not DNS name, then please do an NSLOOKUP or PING to make sure of the current IP address.
Important: if you PADLOCK your zonealarm, no matter what, you are disconnected from the net. This will break monitoring. If you wish fulltime line monitoring, the PADLOCK function should not be used.
My Zone Alarm 7 has NO "allow incoming ping" (or custom button for that matter). It does have an "advanced" button, but still no option for allowing incoming ping.
The free edition of ZoneAlarm 7 does not have the "Allow incoming ping" option.
I use ZoneAlarm (free, version 7) too and to become pingable I found I needed to set the Internet Zone Security slider to 'Med' on the Firewall tab. Mine was previously set to 'High' and the linetests failed due to my PC being un-pingable.
Do you have any advice for the firewall component in AVG version 8.5 (paid)? Can only see a way of adding IP addresses, not DNS names. Adding the IP addresses for the monitoring machines above to my "safe networks" still does not allow pinging. Must be another setting somewhere to allow specified pinging?