The following addresses should be used based on the issue you are trying to resolve-

• For SPAM, hacking, port scanning, trojans, copyright infringement, child porn and any other form of TOS abuse, where the source of the attack or offense is from an Optimum Online account/address, use abuse@optonline.net.

• For attacks or offenses initiated by a non-Optimum Online account/address, you should contact the ISP of the offending party and not Optimum Online.

• If you wish to report a life-threatening situation, please contact your local law enforcement agency immediately. A follow-up report should also be made to abuse@optonline.net.

• For support issues, service problems, newsgroup addition requests, acknowledging someone from OOL going out their way to help, etc., see these two FAQs:

»Optimum Online FAQ »Does Cablevision provide support via DSLR?
»Optimum Online FAQ »Who are the official Optimum Online techs on DSLR?

Or, email: support@optonline.net

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by GeekNJ edited by drake
last modified: 2011-07-10 03:14:40