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Keep this in mind: Most cable companies have a set of guidelines as far as their signal levels go. These guidelines also vary for each neighborhood. As long as their numbers at the tap are within range, they may not do a thing.

However, if you *know* there are signal issues at the tap, and they refuse to fix them, I'm honestly not sure what to tell you. What CAN we do when a big company refuses to do something for us?

Giggleberrie had this to say:
If the cable company isn't meeting it's obligation as agreed upon in the franchise agreement with the community, a call to the franchise authority almost always encourages them to comply.

I know some people here will just start driving over the peds and stuff. I don't condone this. :X

Good Luck.

Feedback received on this FAQ entry:
  • Dont be so quick to blame the cable co for your low signals.. Way too many factors that could cause signal loss to where your levels at the tap are not where they are supposed to be. If your in an area with squirrels they love to chew up those nice lines going into your home causing ingress and egress . But if there is nothing cosmetic and you have no noise in your system. Depending on where you are you can lower your tap value and increase your levels ..Just next time you see a guy with a bucket truck they are usually cool and laid back just ask them if they can come by and check the plant prints and see if you can get a lower tap value and imporve your signal.

    2011-01-11 15:59:15

  • Another point of contact if your state has such a body is the Public Service Commission.

    2010-05-03 04:04:43 (rjhawkin See Profile)

  • Yes, definitely contact your municipal TV franchise authority. By the same token, you can also file a complaint with the FCC or the BBB.

    2009-12-09 22:45:32 (ericn32 See Profile)

  • I do have to say that asking your cable company for information on how to contact the franchising authority is a pretty good way to get attention to a case. In my case it was an issue with a digital box returned after I had ended service. It didn't get fully recorded in their system that it had been returned, and went to a collection agency years ago. When I saw the collection on my report (about two months after I had terminated the service), I called the cable company, faxed them the receipt from turning in the digital box, and they contacted the collection agency and all appeared to be well -- it was removed from my credit report and I received no bills. Then they changed collection agencies, and a new agency received all of their accounts. Apparently the account still wasn't properly noted. By that time I had tossed the receipt. Even though they had notes in their own system that they had recalled the account from their agencies, the people were not very nice about things, and I was not pleased. I asked them for the name of the cable franchising authority so I could make a complaint, and within 48 hours of the call (I hadn't yet contacted the franchising authority) I had a note on my answering machine asking me to contact them to discuss "this unfortunate mistake". So yes, cable companies really do not want to get complaints made against them to a franchising authority. If they called a person they hadn't gotten money from in years to resolve the issue before I reported them, imagine how quickly they might resolve an issue to not only avoid a complaint but also keep a customer?

    2008-10-26 10:25:16 (cfeier See Profile)

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by Raydr See Profile
last modified: 2002-09-15 19:48:54