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We are NOT obliged to refund your tool point account. However, refunds will be considered only in the event that a tool service does not perform to the standard outlined in the tool description. DSLreports will refund tool points to your account (not money to your credit card or Pay Pal account). Please email us with a request for tool point credit; identify the tool and describe the nature of the failure ... be sure to include your DSLreports.com user name to insure credit. "Micro" credits of less than the value of one tool point will NOT be issued. Feedback received on this FAQ entry:
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