On 4/18/07 a more strict 24 hr. FAP has been implemented. We are still trying to determine the scope of the limits so until further results are clear, be aware that a FAP trip may limit your connection for approximately 24 hours.
update: the 24 hour FAP depends on your plan. Some users suggest a 170mb daily FAP, others report a 300mb FAP. It isn't clear yet how to determine the FAP and whether faster or more expensive plans give you more per day than others.
Fair Access Policy
To ensure fair Internet access for all HughesNetTM subscribers, HUGHES maintains a Fair Access Policy (FAP). This policy establishes an equitable balance in Internet access for HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be downloaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed.
The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds for approximately 24 hours.
During this recovery period, the HughesNet service may still be used, but speeds will be slower. Web browsing, for example, will be significantly slower than subscribers normal browsing experience. Subscribers will return to normal download speeds after the recovery period as long as they minimize their bandwidth-intensive activities. If they continue these activities during this recovery period, reduced download speeds may continue beyond 24 hours.
OLD Bucket analogy still under investigation:
For the Home Edition, think of a bucket full of 200 MB of data, no matter how fast you drain it, once the 200 MB is gone, it's empty. Period.
It fills at a trickle rate, 50 kbps for the Home Edition so it takes approx. 8 hours to refill if you empty it.
If it fills for an hour or so, you can download another few megs until it's near empty again. The Pro & ProPlus plans have a slightly higher refill rate of 56 kbps and provide 375 or 425 megs in a full bucket.
The Small Office & Business Internet plans refill at a higher rate of 150 kbps and have a bigger bucket of 500 or 1250 meg but the same analogy applies.
Tests to date show the bucket analogy is still viable but if you reach the FAP limit for your plan, you are kept to sub dialup speeds for approximately 24 hours.
Feedback received on this FAQ entry: