This generally occurs if you change your e-mail address in your profile and do not re-verify your account, or your account has not been verified properly for some reason.

Follow these steps:

1. Logout of the site.

Check your e-mail inbox to see if a message is waiting for you. It will be from:

passwords@broadbandreports.com
and will have the subject line:

broadbandreports account email re-verification
The body of the message will contain the following text:

Your verification URL is : /verify/XXXXXX/XXXX

where XXXXXX/XXXX is a verification id. Click the link (if blue and underlined) or copy and past the entire URL into your browser's address window and hit enter. This will take you directly to DSLR/BBR, and a message will appear stating that your account has been properly verified. Now you can logon to the site, and you will no longer be temporary.

2. If the verification e-mail did not arrive, or you deleted it by mistake, then you may have a problem. But don't despair, there are a couple workarounds you can try.

First, go back to DSLR/BBR, login and click the Preferences link to go to your page.



Check to make sure your e-mail address is typed in correctly (and, of course, that it is a valid e-mail address). If your e-mail address was typed incorrectly say DOH!, then go to step 3.

If your e-mail address is correct, then go to step 4.

3. If your e-mail address was typed incorrectly, or it was an invalid e-mail address, then simply type in the correct address and click:

Update Profile

A page will appear stating your profile has been updated, and if the site detects a different e-mail address, a statement will also appear indicating that an e-mail will be sent to the new e-mail address containing a re-verification link. Click:

OK

and go check your e-mail inbox (it may take a while depending on server load, internet traffic, etc). Follow step 1 and you should be all set.

4. Logout of the site


and return to the DSLR/BBR home page. Click the Login button.





In the next window, enter your user name, but click the I Forgot my Password button.

This should dispatch an e-mail to your inbox. The e-mail should be from passwords@broadbandreports.com and have the subject line

BroadBandReports password reminder

and will contain your password. But, if the site detects your account is temporary, the e-mail should also contain the verification link described in step 1. If so, follow the instructions for step 1, and you should be all set. If the email does not contain a verification link, then go to step 5.

5. If all else fails, go to your Preferences page



...and type in a different e-mail address, if you have one. If you don't, type a bogus e-mail address such as bogus@bogus -- but DO NOT type someone else's e-mail address!

Click:

Update Profile

As in step 3 a page appears, click:

OK

Now re-key your correct, valid, e-mail address in your Preferences page and click the Update Profile button again, then click the OK button. Both times you should see a message stating that a re-verification link has been sent to your e-mail address. Of course, only the last one will show up. Now go to step 1, and you should be all set.

If none of these solutions works for you, then your ISP's mail server might be experiencing problems receiving mail. Contact your ISP to check on mail server status. Be patient and your re-verification e-mail will show up.
--
From an original entry by Coriolis modified with graphics and updated.

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by KeysCapt
last modified: 2008-01-24 18:30:58