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The "5360" is not a single kind of modem. The one labeled as part number
"060-5360-023" on the bottom is very different from its
predecessor: 060-5360-002. The 5360-023 was made as a simplified unit that
removes certain diagnostic access to prevent user-inflicted
problems. However it suffers from an Ethernet port bug.
Fortunately there is an easy workaround and a cure.

Simple Workaround:

1. Power on the 5360-023 and allow the unit to fully boot.
2. Power off and then back on very quickly.

The Firmware Cure: Re-flash the Modem:

See http://kb.efficient.com/article.asp?article=45494&p=351
for the procedure and files required. This requires an MS Windows
machine. Modems re-labeled as part 060-5360-123 are already
re-flashed.

The problem is caused by a 10/100 autonegotiation flaw. The unfixed
modem works with some 10/100 connections and few, if any,
10-base-T ports. For some it works better to the user's
ISP's sites than elsewhere.

Note: Alternate Download Location

The Firmware is also available here »Re: dsl modem problem?

Direct Link to file: SBC_5360_Setup.zip


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by StillLearn See Profile edited by Doctor Olds See Profile
last modified: 2006-05-08 07:20:53