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All FAQs » DSL FAQ » 3. Contracts » 491

Getting Complaints Resolved (#491)
Besides or in addition to contacting the BBB or Public Service Commission, try writing a letter to the President of the DSL Service Provider or Parent Company. I recently had problems with PacBell (and from the message boards, I'm not the only one), I wrote the CEO of SBC Communications and within a week, they had folks from throughout the organization calling me to resolve the problem.

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by jlamdsl See Profile edited by DrTCP See Profile


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