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PLEASE READ CAREFULLY BEFORE YOU ATTEMPT TO UPDATE FIRMWARE ON YOUR WESTELL.
Firmware is model specific and is not interchangeable between the 2100, 2200 and 6100 models! To verify your model number please check the sticker on the bottom of modem.
2100 (model A90-210030-04) Current firmware is A90-210030-v1-6-33.upg
2200 (model B90-220030-04) Current firmware is B90-220030-v1-6-57.upg.
6100 (model B90-610030-06) Current firmware is B99-610030_VER_3_07_02.upg.
6100 (model C90-610030-06) Current firmware is C99-610030_VER_3_07_02.upg.
Updating the firmware may delete/default previous configuration settings you may have made. You should note any custom configurations you currently have and double check them after you update the firmware.
Important Information for Westell 2100 and 2200: You will not be able to access Expert Mode (or see certain menu screens) if you are using Internet Explorer 7. This is a known issue, however no new firmware is available to correct the problem. Click here for more information.
Your actual screen shots may vary slightly from the ones shown below but the basic steps and functionality is the same.
IMPORTANT NOTE: You will not be able to directly access the Westell interface if it is connected in conjunction with another router. Most routers can not forward a local 192.168.xxx.xxx address to another network device (the Westell in this case). You must run the Westell directly to a computer NIC to gain access. Make sure your NIC is set to obtain an IP automatically, reset the Westell, restart the computer to get the proper IP subnet, make the needed changes, and then set the Westell back to bridged mode.
The BellSouth supplied models are provisioned specifically for FastAccess. They are functionally different from retail Westells (or models produced for other ISPs) and the firmware between them are not compatible and can not be interchanged.

Section 1 - Update instructions for Westell modems currently using firmware 1.06.15 or higher


There are two ways to update the firmware:

    1) Update Software directly from BellSouth Server
    The modem will automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure.

    or

    2) Update software from PC file
    Requires you to manually download the firmware file, browse your PC, and install the file. If you have a 6100 go to the BellSouth Support Site and download the newest firmware. If you have a 2100 or 2200 modem go to the BellSouth Firmware Site or the BellSouth Firmware Archive and download the highest firmware available. Save the firmware file in a convenient place so it is easy to find later in the upgrade process.

Step 1
Launch your internet browser and type »launchmodem or »192.168.1.254 in the address field. This will launch the Westell Modem Interface.



Step 2
Click on the Upgrade Device button on the left menu.



Step 3
Select the type of update method you want:

Update Software from Server - Modem will automatically check the BellSouth Support Site for the latest update, download it, and start the update procedure.

Update software from PC - Browse your computer and select the upgrade file you downloaded earlier. Click on Update software from PC button to start the manual update.



Step 4
The file will automatically update the firmware to the modem. This may take a minute or two. Do not cancel or stop the upload for any reason!!



Step 5
The upgrade will automatically restart the modem. When it is complete you are directed to the connection page where you can reconnect to the internet.


Pictures by Andy Houtz


Congratulations, you have completed the firmware upgrade. Important Note: After you update the firmware it may take a minute or so to be able to reconnect the Internet. If you try to connect and get a message stated that "DSL or ATM network is not available" please wait 30 seconds and try again. It may take several attempts to regain connectivity to BSFA. For more information about the new firmware check out Westell FAQ.

Andy Houtz


Feedback received on this FAQ entry:
  • Please remember these instructions are for BellSouth supplied Modems...not Verizon.

    2010-05-14 13:25:56 (FAQFixer See Profile)

  • Auto web update has not worked. Ever. I have a Westel 2200 and my equipment is trying to access http://www.verizon.net/webdownload/model2200/Verizon/A99-220015-00.xml for an update. Error of "cannot connect to server" is returned. It doesn't look like Verizon is hosting any support files for the 2200. What is the current firmware version level for this device?

    2010-05-13 23:24:06



Expand got feedback?

by Andy Houtz See Profile edited by FAQFixer See Profile
last modified: 2008-03-18 12:05:46