how-to block ads
Please do a search on your computer and look for this file-- report.xml .
If it exists please do this:
1) Copy the file and attach it to an e-mail to firstname.lastname@example.org
2) In the body of the e-mail please include:
A) Computer specifications detailing: - CPU - Total RAM - Hard drive size and amount of space available - CD/DVD/CD-R/CD-RW type and speed
B) Operating system
C) What step the installation failed
D) What steps were taken to get the computer to reboot if needed.
E) Your DSL phone number
F) BBR logon name
SBC is aware of this problem and we are taking steps to correct it. This information would be greatly appreciated and help us to identify and resolve this issue.
Ken (ADSL Guy )