(1)Technical Support
   (1)SBC to Yahoo DSL Migration Support
      (1) for PC
      (2) for MAC
   (2)Existing DSL Customers (for ISP issues)
      (1) Password Changes
      (2) Email Problems
      (3) Browser Problem/Speed
      (4) Can Not Connect
   (3)CSI/Tech Install/Order CD (Provision issues)
      (1) Self-install Help Desk / Re-Order CD
      (2) Discuss Tech Install
      (3) Confirm/Reschedule Tech Install
 
(2)(1) Maintenance Ticket / Request Tech Visit
(2)(2) Check SBC/Yahoo Order Status 
(2)(3) DSL Equip Delivery Status
(2)(4) Request to Change Order 
 
(3)(1) Discuss Billing Issues (EPC)
(3)(2) Order SBC/Yahoo DSL Service (EPC)
(3)(3) Cancel / Disconnect DSL (EPC)
 
(4)(1) Yahoo Email/Browser Problem
 

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by A21 edited by Flippant
last modified: 2003-01-08 22:11:04