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The self install CD will verify minimum requirements including proper NIC install, or if connected via USB will install the drivers needed for the modem, and then verify internet connectivity.
This process rarely works, and the customer should call charter to get help.
The files on the CD are all files needed for the modems Charter Communiations supports. It also has Winsock update/repair files and Charter Support Agent.
The CD DOES have one spyware program, supplied by broadjump. You can easily remove this agent by going to add/remove programs and finding "broadjump foundation class", then removing it.