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Refurbished units are sometimes sold, usually on a prepaid account, and they generally have a 90 day warranty. Make sure you ask before you buy.
Dead on Arrival (D.O.A.) phones
Each manufacturer has different rules governing the exchange of a phone if it becomes defective soon after the original customer purchase. Generally, if a phone is less than 30 days old, and has less than 300 minutes of use, only then can it be swapped out for a new phone in the store. After the D.O.A. period, the phone must be sent in to the manufacture for repair. There are no exceptions to this rule. Your phone may be gone for up to 6 weeks.
Do not throw out your old phone, unless it is completely unusable. If your new phone develops a problem and has to be sent in for service, you can use the old phone in the meantime for free. Many retailers will have a stock of loaner phones for you to use in the meantime if you do not have an old phone to use. Most stores will charge $25 for the use of their loaner. Bell Mobility is under no obligation to provide you with a loaner, and the stores have to buy their own phones at unsubsidized prices, which is why they charge for for them.
What's not covered
Physical damage of any sort. Broken antennas are not covered. The most often seen type of non-warranty damage is liquid damage. The phones themselves usually come with a strip of litmus paper in them which will be a dead giveaway to liquid damage when the service person looks at it. As well, don't leave your phone in the car on a cold winter night. By morning, condensation can build up inside causing liquid damage. Also, extreme temperature swings can crack an LCD screen, again not covered.
These are actually a good deal when it comes to cell phones. Currently, Bell World offers a 2 year extended warranty for $69 with a regular phone, $109 for a data device (Kyocera 7135, Audiovox Thera, etc...) This warranty covers an additional 2 years past the manufacturers warranty. As well, this warranty gives the customer a free loaner phone and free software upgrades for the whole 3 years. Different retailers will have different warranties. Make sure you ask about how the warranty works before you buy it.
Bell Mobility after sales service and warranty policies.
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