NetAssistant is an optional, but free piece of software that can help diagnose and automatically repair problems with your Internet access, email, or web browsing.

Its features include:
- live chat with a Sympatico technical support rep
- Sympatico rep can remotely fix the problem (with your consent)
- self-diagnosis and repairing of computer, email and Internet settings

The program sits in the Windows system tray. It requires Windows 98/Me/NT/2000/XP and Java to run. More information and download link is available here: »www1.sympatico.ca/help/l ··· res.html