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All FAQs » SWBell DSL FAQ » 1. Just the Basics » 7891

Billing Statement After Upgrade: Help I can't understand it! (#7891)
The new rate plan may take 1-2 bill cycles before you see the change on your bill... This is because you never know where within your cycle you have made this change...

Some customers are billed in arrears rather than advance for their DSL service. Please take a moment to look at the bill dates on your phone bill. For example... At the top of your telephone company bill there should be a date next to your phone number stating the bill cycle you are in for your phone service ie May 29, 2003. On page 10 (or whatever page your DSL charges are on) there is a separate date next to those charges.. (Please note here that DSL is a service billed on behalf of SBCIS and not the telephone company) That date may show say 4-27. Now if you called in on June 1st to ask for the new rate you still have at least 1 more bill at the old rate before you see the change.. (Think your DSL bill date is 4-27 and you still have the bill from 5-27 since you called in on 6-1)

?Clear as mud?

Now on to the next thought..

Your 1st bill (when you get the new rate plan) will look a bit confusing or ummm high... This is because whenever you start a new plan our system see just a new plan and doesn't recognize you as an existing customer... So here comes a brief explanation of proration charges:

It is normal (believe it or not) to see on page 10:

Charges for 888-888-1212
Account Code dslusername
1 05/12 DSL INTERNET SERVICE DISCOUNT 20.00cr
2 05/12 SBC YAHOO! DSL STANDARD PLUS PACKAGE 81.42
覧覧覧覧覧
Account Subtotal for dslusername .... 61.42
覧覧覧覧覧
> Total Itemized Charges for SBC Internet Svcs (before taxes) 61.42

By now your thinking what??? 61.42 what happened to 29.95 This is where you need to take a look at page 1 of your phone bill... underneath the Previous Charges and Credits section you should see:

> Previous Charges and Credits
Amount of Last Bill ..... 72.15
Payments Applied: 05-06-03 ..... 72.15cr
Adjustments: SBC Internet Svcs ..... 31.47cr
覧覧覧覧覧覧覧覧覧覧覧
Credit Balance ..... 31.47cr

So if you take 61.42-31.47= 29.95...

Thanks only_me!

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