Before contacting support directly, please start a new forum topic in The SBC Midwest/Ameritech Funhouse. There's a wealth of information here at BBR as well as some great trouble-shooters. Many times they will be able to offer advice and fixes before we can get to your issue. Make sure to start your own thread and not "Me Too" in someone else's thread.
Should you need to contact the SBC Online Tech support team by posting in the SBC Direct forum, there, and ONLY there, should you provide your:
1) DSL number - This is the phone number that your DSL is lineshared with.
2) Modem type/model- if it's a 5360 please include the last 3 digits (ie. 5360-002, 5360-023, 5360-123)
3) Description of problem and what steps you've done to solve problem. If you've contacted SBC phone help, but the problem isn't solved, or resolution is refused we need to know that.
WHAT NOT TO DO!
1) Please don't send messages asking "Are you here?" or such as YES we are here, probably working on another customer's issues. We receive a lot of IMs and it gets difficult to keep track of one's to work on with "useless" IMs.
2) If you're asking for a line check, that's not a problem, we'll be glad to check and cap/uncap as needed. We'll also check on line speeds to see if you can upgrade to 256k upstream.
Here's the current list of Official techs.
And last but not least, check out Please READ before contacting the support team to help get your problem resolved as quickly as possible.
- SBC Direct Techs
 feedback form
 feedback form
by RadioDoc  edited by lev
last modified: 2005-06-28 13:52:58 |
