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•If it is an MS product other than an Operating System, list the Product Name and Version.
•Include all error messages that are appearing - verbatim.
•If a device is causing the problem, be as specific as possible on the Manufacturer and model number. If there is an error under Device Manager, include any messages, error codes, etc., that may be listed.
•Indicate what, if any, changes were made that may have led up to the problem.