310-SURF fast dial script
310-SURF (310-7873)
- Press 1 for English, 2 for Francais
- Enter 10-digit phone number your ADSL is linked to
- To skip any system message, press #
You have 4 following MAIN MENU choices:
1. TECH SUPPORT (open 24/7)
- Dial 1 for quick tips, resetting your password, or looking up Sympatico 56K dialup numbers.
- Dial 2 to speak to a live tech
2. ACCOUNTS AND BILLING (open 8am-6pm EST weekdays)
- Dial 1 for self-serve account options (view bill, etc.)
- Dial 2 to cancel Sympatico service(s)
- Dial 0 to speak to a live account rep
3. INFORMATION ON BUNDLES, ORDER NEW SERVICES
- Dial 2 for High Speed Edition
4. EMOVE (move acct. info if you're changing addresses)
- You will be automatically transferred to a live person. Please have your Bell/Sympatico/Mobility/ExpressVu account statements with you.
After entering your selections:
- Enter Sympatico 7-digit PIN (back of your booklet or see this)
- Wait on the line. The queue is shortest at 8am and 3pm roughly.
At any time:
- Press * to repeat the menu
- Press 7 to go back to the main menu
- If you don't do anything for 5 seconds, you will be automatically transferred into the queue to speak to a live person.
Quick Tip: You can use this script to set up a speed-dial option on your phone! For example, if your phone # is 416-555-1234 and your Sympatico PIN is 7654321, to reach Sympatico tech support in English, program
this dial string:
3107873,1,4165551234,1,2,7654321 (the commas = tone pauses)
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by quanta  edited by MacGyver
last modified: 2004-05-13 11:15:20 |
