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1. Are you connected to the Internet? If yes see number 2. If not, connect to the Internet so the client may connect to TSC.
2. Right click the TSC icon and make sure "online" is checked. If not, select the online and it will connect with TSC. If this does not work go to number 3.
3. Is your firewall (if installed) configured to allow TSC to communicate with the Internet. Make sure both javaw.exe and LaunchAnyWhere GUI (TSC Client) are allowed access. If they are and you still can't upload see number 4.
4. The new TSC client is configured to upload results to TSC only every six hours. You can check you next upload time by right clicking the TSC icon and selecting status. At the bottom of the screen you will see "next scheduled update at _____"
This is when you will send results and receive new candidates....
If you wish to go ahead and upload prior to this time see FAQ
How to manually force the client to send in results completed