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If you already have a member ID and need to move that existing member ID to a new line/loop that info is at the bottom of this page.
Internet Explorer version 5.0 or higher should be used for the registrations using Windows, and Safari should be used for Mac users.
Using other web browsers won't always provide the buttons to continue with the registration process
AT&T HSI lets you create a Master Account Member ID and password of your choosing, but it must be unique. The registration web page will also suggest some user ID's. Your unique Member ID will look like firstname.lastname@example.org
•The Master Account Member ID that you create during registration, is your email address, and cannot be changed.
•The Member ID must be at least 3 characters long and not more than 18 characters long
•The Member ID first character must be a letter or digit.
•The Member ID cannot contain any spaces or punctuation marks.
•The Member ID can contain underscores "_" periods "." and hyphens "-".
•The Member ID password must be at least 6 characters long and not more than 16 characters long and can be changed at will.
•The Member ID password cannot contain spaces, punctuation, or special characters
•There are some combinations of letters and numbers which confuse the terminally befuddled registration process, so if you get an error even though the Member ID you chose is fully compliant with the above rules, just sigh, make a couple changes and carry on.The page will also have computer generated id's that can be used
Note: AT&T HSI currently uses the Motorola 2210 and Westell 6100 DSL modem, and the instructions and GUI are the same as for the Speedstreams.
Note: The AT&T HSI Wireless Gateway is the 2Wire 2701HG-B If you have this you'll only need to run the 2Wire' setup wizard. The 2701HG-B has the generic PPPoE login info stored internally.
The Motorola 2210 DSL modem is the standard modem being shipped to new users, and it's basically the same user interface as the previously shipped Speedstreams so we'll keep the same examples below. This modem has an integrated PPPoE client so no other PPPoE software/client is needed when using it. To access the modem's GUI, to enter the PPPoE login info use 192.168.1.254 in a web browser.
Note: The latest Motorola 2210 and Westell 6100 modems have the generic PPPoE login info stored internally the web browser will be redirected to the registration website when used
The generic PPPoE login info for registration/creating a Master Account Member ID is
Member ID: email@example.com
The generic PPPoE login info will only allow access to the registration website
Then URL below is the AT&T HSI registration web site address, follow the instructions to complete the AT&T HSI part of the registration:
When you get to the page with your Member ID and password confirmation Print It.......
When you get to the page with your account and security information confirmation Print It.......
The registration page was intended to be used with the AT&T HSI Installer CD. After clicking thru the Member ID/password confirmation page the registration will seem to stall this is where the AT&T HSI Installer CD would have resumed its install.
Note: If you have a existing Member ID and password and you want to use it with a new account info for that is at the bottom of this page
At this point if successful, after entering into the modem the Member ID and password created you'll be able bring up any web site you choose.
The Member ID and password created needs to be entered into the modem, you will need the Modem Access Code (it's on the bottom of the modem) there are links on the left side of the page find the word "Login" among the links, then click the disconnect button.
Clicking the word "Advanced" will make all the links visible.
Now click the words Connection Configuration and enter the Modem Access Code.
Enter the Member ID and password that was created earlier on the Connection Configuration page.
After doing that successfully your AT&T HSI connection will be ready to use.
The Member ID and password created is the Master Account Member ID and password.
It is also your email address and password.
Using the Master Account Member ID 10 sub accounts can be created.
The Member ID and password created will also allow a Dialup connection which is included free with the AT&T HSI account.
You can make a DSL Internet connection with your Master Account ID while a sub account associated with your Master Account makes a dial-up connection at the same time. While your both connected, no other sub account can log on to the AT&T HSI network.
You must complete this part to activate and use the email account(s).
Go to this URL:
Login on this page with your Master Account Member ID and password
Complete the "Marketing Preferences" to activate the email account.
If you cannot log on to www.sbc.yahoo.com you will need to repeat the registration steps. If you're unsuccessful this second time contact "Tech Support"
The Member Center page on the AT&T HSI portal page has information on all services included with the account:
•Seven months of DSL billing statements
•Terms of Service
If you need to create or manage sub accounts go to the url below and log in using the master account
This website is used for all security info
Note: Due to a system "upgrade" the master account can no longer change the sub account passwords unless you know the passwords. If you created sub accounts, now would be a really good time to write those passwords down somewhere. Otherwise you'll have to call tech support to have them reset later when you forget them. And you will forget them...
After creating sub accounts you must login at www.sbc.yahoo.com
with the sub account Member ID/password to complete the "Marketing Preferences" to activate the sub account email and setup the Personal page for the sub account.
Note: Be sure you go through the entire registration process and opt out of all of the "Marketing Preferences" at the bitter end. There are at least 25 radio buttons to uncheck and if you don't, they default to "bug the hell out of me forever".
Your AT&T HSI account is associated with a AT&T voice line telephone number and its billing. If that telephone number is changed, ported or moved your AT&T HSI Master Account Member ID needs to be registered with the billing telephone number.
If you ordered AT&T DSL Direct the account number can be found on the order confirmation letter that is mailed to customers
Here are a few more situations that call for re-registration:
•Changing from unbundled loop DSL to line share DSL
•Dialup accounts that are upgraded to DSL
•Conversion from a CO to RT connection
Registration of an existing account, will keep all its associated features, such as Master Account Member ID, sub-accounts, merged Ids and preferences.
The same registration web site and generic PPPoE login info given above for new accounts can also used for re-registration of an existing account.
The first page of the registration web site asks for the telephone number used to order the dsl
If DSL Direct was ordered the account number on the order confirmation letter is what will be used on the first page the second page is where Existing Member ID can be selected and proceed to enter your Master Account Member ID and password
A valid Existing Member ID will have one the domains listed below
Worldnet customers your @att.net is not included