Normally you can get to the user interface by entering "http://192.168.0.1" or “www.direcwaysupport.com” (without the quotes) as the URL in your browser. If this doesn’t work there are two possible reasons.

1. If your browser is set up to use the DW6000 proxy, then the user interface must be listed as an exception to the proxy in your browser. For instance, in Internet Explorer, go to Tools->Internet Options->Connections->LAN Settings. If “Use a proxy server for your LAN” is checked, then press the “Advanced” button. In the “Exceptions” box enter “192.168.0.1;www.direcwaysupport.com” without the quotes. Press “OK” three times.

2. If you have the "Pro" service and are using a router, your router might not pass local addresses through the WAN port. If that is the case, you can access your user interface by using the DirecWay IP of your DW6000 as the URL. This IP address is one less than the static IP you have for use on your network. So if the static IP assigned to your router is 69.35.20.50, then the address of your DW6000 is 69.35.20.49, exactly one less than your assigned static IP. You will also need to enter this IP address as an "exception" for your browser proxy as described in #1, above.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by PetDude
last modified: 2005-12-11 19:39:27