When requesting help regarding connectivity issues the more information you can provide in these areas the more likely it is somebody will be able to help you:
- Have you called Charter support at 1-888-GET-CHARTER (438-2427)?
- The hardware -- What make and model of equipment are you using? Have you power cycled your equipment? If you're having connectivity issues and there is a hub, router, or switch in place, does the problem remain if you bypass any of these devices and connect your cable modem directly to your PC's NIC?
- Have you made any changes to your hardware configuration recently? If so, please describe.
- Have you performed a:
and if so, post the results. - Your software. Are you running a firewall or intrusion detection software and if so, what is it?
- Viruses. What, if any, anti-virus software are you running and is it up to date?
- Spy-ware. What, if any, antispyware software are you running and is it up to date?
- In what City and State are you located?
- In your opinion, what is the connectivity problem? (speed issue, loss of sync, dropped packets, other)
- Provide any other information that you think will help others help you.
Please, thank you, and other common courtesies are always appreciated!
Feedback received on this FAQ entry: - Dropped audio for 3 seconds occurs a few times a day and also this morning + last night line noise made picture have a line of distortion. Charter had 2 different trucks roll but could not find problem. Lineman came out and he could not find a problem. One truck changed an old box and put in component cables saying it was the HDMI cord didn't help but lower the 1080i to 1080p . Can charter fix this problem?
2016-10-15 12:15:16 - http://www.dslreports.com/speedtest/5005739
grade F for quality with Charter
2016-09-15 10:04:23 - If your business is using an SMC modem and running a large number of computers/devices and you are experiencing intermittent drop-out, loss of upload bandwidth, and or long latency request a modem swap out to a UBee model. This fixed my problems after 2 months of tech callouts, phone calls to the local manager and a swap to the newer SMC modem (which was worse than the older model). Note, these problems occurred at completely random times - day and night but had one thing in common - the modem lights always looked normal and the only way to restore normal operation / bandwidth was to POWER CYCLE the modem.
2015-01-22 22:19:12
got feedback?
got feedback?
by nozero edited by skj last modified: 2016-10-15 21:10:26 |