On September 23, 2002, SBC began providing Official online Tech Support here at BBR. This involved contacting SBC Staff on this site via instant messages if they required more help than we could provide in our peer and unofficial support forum. Most times, people posting in our forum actually get faster help, and learn more from their peers.
As of March 22, 2004, the contact method changes somewhat. Instead of using the site's unreliable and unwieldy IM function, Ameritech/SBC Yahoo customers should contact SBC Online Support team members by posting a message in the SBC Direct forum. The thread should only be visible by SBC Online Support team members, and select moderators from DSL Reports. The SBC-Midwest/Ameritech Funhouse forum is still your first point of contact, however, so make sure you post there before you try to go directly to the techs. You may have a problem that's been seen a hundred times and you'll get much faster resolution.
Remember to not publicly post any of your "private information" anywhere else on this site, but WITHIN the SBC Direct area, you will need to do so. Please read this before you post in SBC Direct. Please do not send an IM to a team member unless it is in reponse to an IM to you.
A list of the current Official techs is here.
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by RadioDoc  edited by lev
last modified: 2005-06-28 13:51:48 |
