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Windows

Try these things if HotSync isn't starting on your PC...

• Check the COM port. Make sure nothing else is connected. In the HotSync Options menu, check that you have selected the correct COM port.
• Some people have reported that, if they use the COM port for something else, they must close the HotSync Manager and restart it. This is normal.
• If you use a laptop, it is possible that your COM port is going into a power-down state. You may need to tweak the power down options on your laptop with the power management tools.
• Check your cable/cradle connections. Make sure the handheld is firmly attached.
• Try another USB port (if one's available).
• Try another Cable/Cradle if you have one.
• Download/Install the latest version of Palm Desktop, especially if the one you have is old.
• If all else fails, try rebooting your PC and then try the HotSync process again.

Macintosh

Try these things if HotSync isn't starting on your Mac...

• Launch HotSync Manager and make sure that the "Enabled" option is selected.
• Check the Connection Settings and make sure that the one your're using (PalmConnect, USB, Bluetooth, etc) is checked "on"
• Check your cable/cradle connections. Make sure the handheld is firmly attached.
• Try another USB port (if one's available).
• Try another Cable/Cradle if you have one.
• If all else fails, try rebooting your Mac and then try the HotSync process again.

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by FastEddie See Profile