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1.3 Establishing moving & upgrading DSL
So...what has this got to do with your situation? Using an upgrade from 1.5 to 3 megabits as an example:
#1 has already been changed, and your upload speed has increased because of it. If you peek at the modem sync rates you'd see 3008/512. However...#2--the Redback--is still set at 1536/1536. This limits your upload and download to 1536, but since the DSLAM upload rate of 512 is less than 1536 that is your upload maximum. If you see 'speed test' speeds of ~1300/~420+ (note the upload speed) instead of what you used to get, you've been hit by this upgrade error.
Once they change your Redback profile your download will increase. If that doesn't happen by the end of the day on your due date, contact one of the ASI techs by posting in the AT&T Direct forum. They can fix it in about 5 minutes. Don't do that unless the due date for your upgrade has passed, though. You might also have luck by calling tech support and calmly but firmly requesting that they check your Redback profile for the proper settings. Don't bother with their troubleshooting script...it won't do any good.
This same thing can and does happen with any speed upgrade, by the way, not just the three or six meggers. For whatever reason they screw upgrades up far more often than they should. If you show proper sync and/or your upload increased on speed tests but are still getting "the same" download speeds that you got before, they didn't set the Redback to your new profile. This has been going on for over
This usually takes 10 days or less to complete. Please wait out this adjustment period before contacting the techs about it. They can't do anything but tell you to wait until the 10 days passes.
Ramp-up normally does not apply to upgrades, but as always, anything is possible when you are dealing with automated systems.
If you already have a member ID and need to move that existing member ID to a new line/loop that info is at the bottom of this page.
Internet Explorer version 5.0 or higher should be used for the registrations using Windows, and Safari should be used for Mac users.
Using other web browsers won't always provide the buttons to continue with the registration process
AT&T HSI lets you create a Master Account Member ID and password of your choosing, but it must be unique. The registration web page will also suggest some user ID's. Your unique Member ID will look like firstname.lastname@example.org
•The Master Account Member ID that you create during registration, is your email address, and cannot be changed.
•The Member ID must be at least 3 characters long and not more than 18 characters long
•The Member ID first character must be a letter or digit.
•The Member ID cannot contain any spaces or punctuation marks.
•The Member ID can contain underscores "_" periods "." and hyphens "-".
•The Member ID password must be at least 6 characters long and not more than 16 characters long and can be changed at will.
•The Member ID password cannot contain spaces, punctuation, or special characters
•There are some combinations of letters and numbers which confuse the terminally befuddled registration process, so if you get an error even though the Member ID you chose is fully compliant with the above rules, just sigh, make a couple changes and carry on.The page will also have computer generated id's that can be used
Note: AT&T HSI currently uses the Motorola 2210 and Westell 6100 DSL modem, and the instructions and GUI are the same as for the Speedstreams.
Note: The AT&T HSI Wireless Gateway is the 2Wire 2701HG-B If you have this you'll only need to run the 2Wire' setup wizard. The 2701HG-B has the generic PPPoE login info stored internally.
The Motorola 2210 DSL modem is the standard modem being shipped to new users, and it's basically the same user interface as the previously shipped Speedstreams so we'll keep the same examples below. This modem has an integrated PPPoE client so no other PPPoE software/client is needed when using it. To access the modem's GUI, to enter the PPPoE login info use 192.168.1.254 in a web browser.
Note: The latest Motorola 2210 and Westell 6100 modems have the generic PPPoE login info stored internally the web browser will be redirected to the registration website when used
The generic PPPoE login info for registration/creating a Master Account Member ID is
Member ID: email@example.com
The generic PPPoE login info will only allow access to the registration website
Then URL below is the AT&T HSI registration web site address, follow the instructions to complete the AT&T HSI part of the registration:
When you get to the page with your Member ID and password confirmation Print It.......
When you get to the page with your account and security information confirmation Print It.......
The registration page was intended to be used with the AT&T HSI Installer CD. After clicking thru the Member ID/password confirmation page the registration will seem to stall this is where the AT&T HSI Installer CD would have resumed its install.
Note: If you have a existing Member ID and password and you want to use it with a new account info for that is at the bottom of this page
At this point if successful, after entering into the modem the Member ID and password created you'll be able bring up any web site you choose.
The Member ID and password created needs to be entered into the modem, you will need the Modem Access Code (it's on the bottom of the modem) there are links on the left side of the page find the word "Login" among the links, then click the disconnect button.
Clicking the word "Advanced" will make all the links visible.
Now click the words Connection Configuration and enter the Modem Access Code.
Enter the Member ID and password that was created earlier on the Connection Configuration page.
After doing that successfully your AT&T HSI connection will be ready to use.
The Member ID and password created is the Master Account Member ID and password.
It is also your email address and password.
Using the Master Account Member ID 10 sub accounts can be created.
The Member ID and password created will also allow a Dialup connection which is included free with the AT&T HSI account.
You can make a DSL Internet connection with your Master Account ID while a sub account associated with your Master Account makes a dial-up connection at the same time. While your both connected, no other sub account can log on to the AT&T HSI network.
You must complete this part to activate and use the email account(s).
Go to this URL:
Login on this page with your Master Account Member ID and password
Complete the "Marketing Preferences" to activate the email account.
If you cannot log on to www.sbc.yahoo.com you will need to repeat the registration steps. If you're unsuccessful this second time contact "Tech Support"
The Member Center page on the AT&T HSI portal page has information on all services included with the account:
•Seven months of DSL billing statements
•Terms of Service
If you need to create or manage sub accounts go to the url below and log in using the master account
This website is used for all security info
Note: Due to a system "upgrade" the master account can no longer change the sub account passwords unless you know the passwords. If you created sub accounts, now would be a really good time to write those passwords down somewhere. Otherwise you'll have to call tech support to have them reset later when you forget them. And you will forget them...
After creating sub accounts you must login at www.sbc.yahoo.com
with the sub account Member ID/password to complete the "Marketing Preferences" to activate the sub account email and setup the Personal page for the sub account.
Note: Be sure you go through the entire registration process and opt out of all of the "Marketing Preferences" at the bitter end. There are at least 25 radio buttons to uncheck and if you don't, they default to "bug the hell out of me forever".
Your AT&T HSI account is associated with a AT&T voice line telephone number and its billing. If that telephone number is changed, ported or moved your AT&T HSI Master Account Member ID needs to be registered with the billing telephone number.
If you ordered AT&T DSL Direct the account number can be found on the order confirmation letter that is mailed to customers
Here are a few more situations that call for re-registration:
•Changing from unbundled loop DSL to line share DSL
•Dialup accounts that are upgraded to DSL
•Conversion from a CO to RT connection
Registration of an existing account, will keep all its associated features, such as Master Account Member ID, sub-accounts, merged Ids and preferences.
The same registration web site and generic PPPoE login info given above for new accounts can also used for re-registration of an existing account.
The first page of the registration web site asks for the telephone number used to order the dsl
If DSL Direct was ordered the account number on the order confirmation letter is what will be used on the first page the second page is where Existing Member ID can be selected and proceed to enter your Master Account Member ID and password
A valid Existing Member ID will have one the domains listed below
Worldnet customers your @att.net is not included
If you have an Efficient/Speedstream 5100b or 4100 set to do PPPoE:
1. In your web browser browse to http://192.168.0.1 This address will be located on a yellow sticker on the bottom of your modem.
2. The first screen will ask you for your Modem Access Code. This also will be located on the same yellow sticker.
3. At the login screen type in your SBC member ID and password.
4. Click Connect.
5. If everything is succesful you will get a screen that says, "You Are Connected." and your Internet light will go solid green. If you username or password is invalid you will get a screen stating such. If there are other problems you will get a screen stating, "The DSL connection is down."
If you have another modem other than the 2-wire Home Portal or 5-LED "5100B",
1. Go to Start > Control Panel
2. Double click on Network Connections
3. Click the link on the left side that says "Create a new connection"
4. Welcome to the New Connection Wizard! Click Next.
5. Choose the top option labeled "Connect to the Internet." Click Next.
6. Choose the middle option labeled "Setup my connection manually." Click Next.
7. Choose the middle option labeled "Connect using a broadband connection that requires a username and password." Click Next.
8. It asks for an ISP Name. Basically, this is just going to name the icon, so name it whatever you prefer. We usually recommend "DSL Connection." Click Next.
9. It asks for your username and password. Enter both those in, and then uncheck the bottom checkbox that says "Turn on Internet Connection Firewall for this connection." If you feel confident that you know how to turn this off later, you may leave this box checked. When done with all of that, Click Next.
10. Completing the New Connection Wizard! Check the box that says "Add a shortcut to this connection to my desktop." Click Finish.
Macintosh OS X:
1. Go to the Apple Menu > System Preferences
2. Click on Network
3. Go to the Popup menu next to show, and select Built-in Ethernet
4. Click on the "PPPoE" tab
5. Click the check box labeled "Connect using PPPoE"
6. For service provider, it's just to name the connection, so name it whatever you prefer. We usually recommend "DSL Connection."
7. Enter your complete username in "Account Name", including the @sbcglobal.net at the end.
8. Enter your password in the password field.
9. Click "Apply Now".
You will need a PPPoE client installed to connect to DSL. EnterNet300 is the one SBC includes with all of it's software, and it is the one you will need to have installed if you ever call in for tech support. It should be located on the DSL Installation CD you received from SBC. If you have lost the CD, I'm sure you can download it from somewhere. I'd recommend doing a search in Google.
1. Go to Start > Programs > Efficient Networks > EnterNet 300 > EnterNet 300.
2. A window titled "EnterNet 300 Profiles" should open. Double click on the icon that says "Create New Profile"
3. It will ask for a connection name. This is just going to name the icon, so put whatever you like. We recommend DSL Connection. Click Next.
4. Enter your Username and Password like it asks. Click Next.
5. The profile wizard will now try to locate the servers on your network. Click Next.
6. It will either say the wizard located servers, or was unable to. If you receive the "unable to locate servers" message, call Tech Support and they will help you out However, if it does locate a server, you're good to go. Click Next.
7. Successfully created a new connection profile! Click Finish.
8. An icon with the name you chose should now appear in the Profiles window. Drag it to the desktop to create yourself a shortcut, and you're done!
An alternate "free" PPPoE client for these operating systems is RASPPPoE. SBC won't support it but it is so simple you probably won't need support anyway.
If you have the 2-wire Home Portal:
1. In your web browser browse to http://homeportal/setup or to http://192.168.1.254 (Or on older models its http://172.16.0.1)
2. Put in your 2-wire system password at the prompt.
3. If they key code is not already filled in put in 522P-22P4-6262-22AT-F2NV for PPPoE and 522P-22P4-2E62-22AT-F27W for static then next.
4. Put in your full member ID and password and next.
5. Select your timezone
6. You should now be connected.
(most of this is by htmlartist in this forum post.)
SBC had an offering of 1536-6016/384-608 speeds for approx $44.95 + USF fee in the spring of 2004. This was a one time special test deal, and was grandfathered with no contract to renew, but if you made any changes to your DSL plan, you'd lose the rate, and the higher speed service.
See: »To keep 6016/608 from 2004 for $44.95, do nothing!
SBC re-introduced the 6016/608 dynamic profile late in 2005 for $49.95/mo, which was the same as the grandfathered plan, except it was a 1 year contract and five bucks more.
In May of 2006, AT&T began offering their Elite Package, which increased the maximum upload sync rate to 768 for a promotional $27.99 rate for the first year, with a monthly rate after that of $39.99 per month. While there were initial problems with speeds being provisioned incorrectly on the new package, that was the first time since 2004 where it would make financial sense for someone who wanted these speeds to change from the 2004 6Mb dynamic deal.
In 2007, AT&T removed the promotional first year rate, and dropped the price to $34.99 per month.
As has been noted by various users in the forums, some receive notice their DSL contracts are going to expire, and some do not. SBCs DSL is billed at a Month to Month rate and then a yearly contract discount is applied to the bill. If this yearly contract discount runs out you are left to pay the full Month to Month rate. You can call in to renew the contract at the current promotional rate (if one is available) after it has lapsed, but there is that gap where you have to pay full board until billing catches up. No one likes that surprise big bill.
Keep an eye on your contract expiration date yourself! Since SBCs billing department is known to run a month or more behind at times, you should call SBC to renew your contract a full month and a half before it expires. This will (hopefully) assure your bills continue to have the yearly contract discount. Of course this means you bind yourself to a new 12 month commitment and if you have to discontinue DSL service before the expiration of the contract you can be hit with a termination fee.
If your contract has run out it has been noted that if you are calm and courteous when you call the SBC rep, it is not unheard of for them to credit you back the rate for the month between contracts. There is no guarantee of this of course, but it has been noted a few times in forum threads.
Phone numbers for SBC are here: »AT&T Midwest/Ameritech FAQ »ATT Midwest nee Ameritech Region Phone Numbers, etc.-updated 04-27-06)
So if you are sure you will be keeping your DSL package for at least another year, calling in your renewal early will keep your bills happy.
Also - You may at times hear the term Rerate. It is not quite the same as a Renew. This is when you change from one speed package to another. This can be done at almost anytime during the life of an existing contact, and binds you to new 12 month term at your new rate.
Full forum discussion is at /forum/remark,13223920
SBC Sales for DSL is handled through your local Customer Care Center, and they are not DSL experts. You want an order, and they give it to you, it isnt their job to know how to convert a customer from Covad to SBC, theirs is just to place a DSL sale...end of story...
One last thing: If you are using a router or other device not supplied by SBC to handle the PPPoE session, make sure it is set for "PAP" authentication and not "CHAP". The latter will not work. See /forum/remark,13223920~time=1114627733~mode=flat#13284571
Here's a couple more case studies. YMMV.
How can I keep my account open during the transition, when I have to shut off my phone service with Pacbell before I start my new service with Ameritech?
A: Effective 6/28/2005, when a Member moves from one region to another, they can now keep the same Member ID, including sub-accounts. Prior to this date an account could not be transferred between regions. Now however the Members existing account, with all its associated features, such as primary Member ID, sub-accounts, merged Ids and preferences, will be migrated.
During the down time between the closing of the old SBC phone number and the establishing of the new SBC phone number the Member must maintain the account with DialUp status.
Paraphrased from information supplied by Matthew
So Sayeth The Moose at /forum/remark,13821892
Whoa, whoa, whoa, whoa...back the truck up here! There is so much BS and hearsay in this thread I don't know where to start...
said by RadioDoc:
You are now able to transfer your DSL to the new location and have it up in 2 business days after pots is up if you follow these few rules, and have a little bit of luck...
1) Give SBC more than 3 business days notice that you're moving. You cant call in the morning and have this done by the afternoon... Best bet; more that 3 business days, but less than 14 days notice is just fine...
2) You can not run DUAL SERVICE, as in you can not have it ringing at both locations at the same time... If you do that, the MOVE order will not work...
No matter what, whether you keep the same TN, get a new TN, or even move intra-region yet out of state, this should work for most cases. Only case where it seems to consistently fail is new construction since it isn't built into our databases...in that case Doc is correct, and there will be significant down time (weeks and weeks)...
Okay, that part is correct...carry on!
said by joewho:
Wrong, and wronger!
said by joewho:
A) You don't "automatically" get a new contract when you do a MOVE order...with those the contract just continues on...
2) There is no "small charge" to move the DSL. Heck, there isn't even a medium, large, or Moose sized charge for that matter! (trying to lighten it up a bit here...hehe) There is however a small $42.00 charge I believe to transfer and connect the phone service...
As far as the ETF goes, if for some reason you cant do the MOVE order for the DSL and you have to disconnect and reconnect, as long as you MERGE the same user ID to the new account you'll never see the ETF, and if you do for some reason, Cletus Kay in DSL Billing will be happy to refund your money!
All kidding aside...if it were me, I'd call the CCC at 1-800-244-4444 and talk to them about the transfer. They'll let you know if you can do the MOVE order or not...believe me, they "want' to sell you DSL badly, and will do everything in their power to make sure it moves to your new address...
Best of luck, and no offence to Doc and Joe...
If you cancel a DSL commitment contract before it expires you must pay the $200 early termination fee. The only known exception is if you move into an SBC territory where you have SBC local phone service but SBC does NOT offer DSL there. In that case the ETF is usually waved.
If you move out of SBC territory you pay the fee.
If you move within SBC territory but do not reinstall your DSL you pay the fee.
For the official terms of the ETF, please refer to the agreement you entered into with SBC. I am not a lawyer nor do I play one on TV.
Update: The ETF has been reduced to $99.
DO NOT cancel your existing unbundled loop service until the new line is up and running. This will be treated as new service and you will then migrate your existing account to the new line during registration.
The current offerings of "Dry DSL" are not what this entry is talking about. They do not qualify for promotions or special offers at all.