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2.8 2-Wire Home Portal

You can play with a live demo of the 2Wire Management and Diagnostic Console with all of the pretty displays and numbers here.

Note: This link to shastademo.2wire.com/rgw3-7/CONTENT/management/index.html appears to be broken. If someone can get an answer out of anyone at 2Wire, we'll be happy to pass it on here.

Feedback received on this FAQ entry:
  • Hi RadioDoc, The live demo doesn't seem to work. Do I need to be accessing your site using a 2Wire modem ? We've got extra problems with the BT Business Hub (AKA @Wire 2700HGV) here in the UK as they just love to lock the modem down and generally make it difficult to use and modify. Kind regards, Walter PS if you're interested have a look here:- http://www.ewhurst-broadband.org.uk/?cat=4

    2010-08-29 09:47:53

  • Link broken: Not Found The requested URL /rgw3-7/CONTENT/management/index.html was not found on this server. Apache/2.0.46 (Red Hat) Server at shastademo.2wire.com Port 80

    2009-06-14 14:19:49

by RadioDoc See Profile edited by lev See Profile
last modified: 2010-08-29 10:04:21

The 2Wire gateway is one brand of Modem/Router combo that SBC sells and uses for home & office installations.

Visit the SBC Online Store and the 2Wire Website for more details.

BBR has a 2Wire Fourm and FAQ that's full of information.
jm8 See Profile gave this link for User-Interface Demos very nice!!!!

Various models:
HomePortal 1000SW Router/Modem with Firewall & 1 Ethernet port, 802.11b wireless, USB, and HPNA.
HomePortal 1000HW Router/Modem with Firewall & 1 Ethernet port, highpowered 400mw 802.11b wireless, USB, and HPNA.
HomePortal 1800HG Router/Modem with Firewall & 4 Ethernet ports, 802.11G highpowered 400mw wireless, USB, and HPNA.

Prior to July 2005 SBC has shipped 1000SW, 1000HW, and 1800HG Homeportals.

A DSL modem is Required with models below:

HomePortal 100 Router Only with Firewall connect computers via 1 port Ethernet, USB, HPNA.
HomePortal 100W Router Only with Firewall connect computers via 802.11b wireless, 1 port Ethernet, USB, HPNA.

The HomePortal Model Matrix indicates the available support models have for a modem, external modem, USB port, HPNA port, Ethernet port(s), and wireless.
As of this date (July 2005) SBC does not use the Series 2000 models.

by wayjac See Profile edited by Riss_Centaur See Profile
last modified: 2005-07-06 14:46:24

2Wire FAQ - Based on a 1000SW Firmware 3.5.11

Where is all the fancy stuff?

Q: Can the 2 wire be put in to Bridge Mode?
A: Yes. Placing the 2Wire in to Bridge Mode effectively disables all routing functions, NAT, DHCP, and anything else beyond Layer 2. This is accomplished by going to Management and Diagnostic Console (MDC) section at page Advanced- Configure Services (»homeportal/tech/configuration.html) and then UNCHECKING the Routing Enabled box. Make sure you follow and understand the Warnings on that page before you uncheck the box so you will be aware of how to get back into the 2Wire as disabling routing will possibly change the 2Wires IP address and subnet.

Q: What other modes does the 2Wire support?
A: In addition to Routing Disabled/Bridge mode there are also Bridge Network and Public Network modes. Here the routing/NAT/DHCP/PPPoE services are still on, but the local network is adjusted. These options are on the MDC Local Network Configuration page (»homeportal/tech/configure_network.html)

Public Network being used for when your WAN IP differs from your assigned local network IP addresses, and Bridge Network for allowing the WAN IP to be used on the local network. (NOTE: Bridge Network is NOT the same as Bridge Mode! Bridge Mode causes the 2wire to act as a DSL modem only. Bridge Network has all router/firewall/NAT/DHCP/PPPoE enabled, but also passes the WAN IP through to the LAN side.)

Q: Can I select my own IP scheme for my Private Network?
A: Yes. These options are on the MDC Local Network Configuration page (»homeportal/tech/configure_network.html)

The 2Wire comes with a default Private Network, where the first 32 local IP addresses are reserved for static assignment on your part. The DHCP then starts handing out addresses beginning with .33 through .250

Q: What is DMZplus mode?
A: It is part of the firewall system - Allow all applications - that allows all unsolicited inbound traffic to be directed to one particular computer behind the firewall. It differs from opening a pinhole in the firewall for a particular set of ports in that all unsolicited traffic is directed to the specified computer unless a specific pinhole has been set up to another computer in your network. This configuration is found in the MDC page Firewall - Settings (»homeportal/tech/edit_firewall_settings.html)

Q: What about opening the pinholes in the firewall?
A: See the MDC Firewall - Settings page (»homeportal/tech/edit_firewall_settings.html)

You first select the computer you want to alter the settings for, then you select from a large predefined list of applications or add your own user-defined port ranges.
(NOTE: There has been a bug reported that attempting to open a huge range of ports [+10000] causes the 2Wire to barf and become totally unresponsive, it is unknown if this has been fixed in newer firmware revisions, but for safety sake please dont try to open huge port ranges. Just open what you need or use DMZplus mode.)

Q: Im having some problems with my DSL connection, can the 2wire give me some idea as to whats going on?
A: With firmware revisions 3.5.11 and above there is a Troubleshooting DSL Diagnostics page in the MDC. It is found here: »homeportal/management/dsl_diags.html

Here you want to look for Uncancelled Echo and Impulse Noise Comp. Tones.
Uncancelled Echo would report Suspicious if there was a lot of echo on your line, such as caused by bridged taps out on the phone circuit.
Impulse Noise is the line taking hits and the modem being unable to use some of the DSL tones which leads to lower sync rates. Also on this page is a DSL training history showing what the sync rates and Db values were every time the modem had to retrain the connection.

Also of primary interest are the Db values found here - »homeportal/management/link_statistics.html

This shows a sync rate of 1536 down and 384 up, however the maximum the line can support is 1632 down and 736 up. This is due to this connection being very far away from the Central Office and not being able to support much more then the 1.5 package.
A Noise Margin of 7 and 62 Attenuation is poor. Better lines would have a noise margin over 10, and an attenuation between 20 - 50. A noise Margin below 6 or an attenuation above 64 almost certainly means you will be having trouble maintaining sync.

Q: I want to configure my 2wire's Broadband Link information manually -
A: This page - »homeportal/tech/configure_link.html - for:
DSL and ATM Settings
Internet Connection Settings Connection and Authentication
Internet Connection Settings Hardware Address Override
Internet Connection Settings Internet Address
Internet Connection Settings DNS

Q: Where can I list my Firewall Pinholes and NAT Sessions?
A: »homeportal/management/firewall_info.html

Q: Are there logs available to help troubleshoot things?
A: Yes, there are 2.
The Troubleshooting Event log at »homeportal/management/logs.html which shows things like firewall hits, log ins to the MDC, and DSL going up or down.
And the Advanced Detailed Log at »homeportal/management/debuglog.html which is like a syslog and shows messages from all the internal 2Wire processes.

Q: Can the 2Wire ping and Traceroute?
A: Yes, go to Troubleshooting - Network Test page at »homeportal/management/wan_tests.html and you can Ping or traceroute from inside the 2wire.

Q: Can I Reset things?
A: Go here: »homeportal/tech/resets.html

Courtesy of Riss_Centaur See Profile, 01-20-2005

You can view the states of wan/lan links:

Click for full size


adsl0 info
module state: UP
flags: line search enabled, dsl signal present
dsl device: dsl0 (41,0) device state: UP, line: 1
total init errors: 0
line 1 search time: 0.0s, init errors: 0, rx_atten: 0.0dB, tx_atten: 0.0dB
line 2 search time: 0.0s, init errors: 0, rx_atten: 0.0dB, tx_atten: 0.0dB
State Changes: 2
To State: UP at: 00:00:22.17
To State: CLIMBING at: 00:00:06.10

Courtesy of dupatch_xx See Profile, 04-15-2005

by Riss_Centaur See Profile
last modified: 2005-07-06 14:25:27

Why, Yes It Can.

See this PDF File: [click to download] as provided by The Chef See Profile: in this message: »Re: My SBC nightmare today w/2Wire router

by Riss_Centaur See Profile edited by lev See Profile
last modified: 2005-02-03 21:15:52

This FAQ will cover the basic steps for setting up a 2Wire Homeportal and registering a new DSL account without using the install CD. Homeportals require NO software from the CD other then possibly the USB Drivers if you use the USB port. If you are using the Ethernet port all you need do is make sure your computer is set to DHCP.
(If you already have your SBC/ATT DSL user account and password set up from a previous installation then just do steps 2,3,4,and 6)

1) Familiarize yourself with the main points of this FAQ: »AT&T Midwest/Ameritech FAQ »How do I register a username and password for my new account? - as you must finish the Yahoo registration after you have created your account and logged in.

2) Install the 2Wire and connect up the computer and power on the Homeportal. After a little while you should have a green power light and flashing green (or solid yellow) Broadband light. Boot up the computer and you should get a green Local Network light.

3) Start a web browser - all 2Wires can be accessed with just http://homeportal however if that fails you can try or
You want to go to the setup page at http://homeportal/setup

4) On the setup page you will be asked for a keycode. The keycode for SBC/ATT is:
This will set the basic configuration of the 2Wire to work with the SBC/ATT network. (You may also get a page asking you to set an administration password. This is used to protect the settings inside the 2Wire itself, and is not the password for your DSL connection. You can however use the same for both if you set them that way. Make sure to write down passwords as you set them so they are not lost.)

5) Next you will be asked for a username and password. Use the Master Registration account information as from the FAQ above-
Member ID: sbcyahooreg@sbcglobal.net
Password: sbcyahooreg
When this is entered you should get a solid green Broadband Link light letting you know you have basic access to the registration site. (You may get a page asking to set your time zone. Set it and that will finish the 2Wire setup.)

Follow the steps in the above FAQ, by going to the SBC/ATT Registration site here: »sbcreg.sbcglobal.net/ (note the https)
And there create your username and password and finish the SBC/ATT registration side of things.

6) Once you have your username and password they must be set up in the 2Wire. Return to the setup page at http://homeportal/setup
Leave the keycode the same, and on the second page enter your username and password for your account that you just created. Save this in the modem and then power cycle the modem so it resets and comes back up with your account. Your modem will now be connecting with your master account credentials through the PPPoE system, giving you full access to the internet.
When you have 3 green lights you are online!

7) Now you must complete the SBC Yahoo! Email part of the registration.
Follow the second half of the FAQ above.
For more information on the 2Wire Homeportal series, including access to the Management and Diagnostic console and tips and tricks, see the FAQs in the 2Wire forum. »2Wire

by Riss_Centaur See Profile
last modified: 2006-06-05 16:48:26

2Wire Gateways have indicator lights that can be used to solve installation and connection problems. The tables below can help you to understand what the indicator lights mean.
There are 2 tables, the first is for the 2701 and the second is for the older 1000 series

Whenever the 2Wire is first powered on it performs a Power On Self Test, The gateway must complete this test, If it fails you may have faulty unit.
2Wire Gateways have a factory reset button on the rear panel look for the red circle.

2Wire 2701 gateway

The Power light will flash green during POST when POST completes successfully the Power light glows steady green.
The table below is a key for the lights on the front panel of a 2Wire 2701 Gateway after a successful POST.

Modem Light state
Flashing Red
Steady Red
Flashing Orange
Flashing Green slow
Flashing Green fast
Steady Green

Power Light

Gateway has no power

Not Applicable

System Error Contact Tech Support

Gateway Undergoing a Software Upgrade

Gateway Undergoing POST

Not Applicable

Gateway is ready for Service

Ethernet Light

Gateway is off or no devices connected

Not Applicable

Not Applicable

Not Applicable

Not Applicable

Data Traffic Lan/Wan

Devices Connected to Gateway

Wireless Light

Gateway is off or no devices connected

Not Applicable

Not Applicable

Not Applicable

Not Applicable

Data Traffic WLan/Wan

Devices Connected to Gateway

DSL Light

Gateway is off or booting up

Not Applicable

Gateway is unable to establish sync

Not Applicable

Gateway is attempting to establish sync

Not Applicable

Gateway has established sync

Internet Light

Gateway is unable to detect a DSL signal

Not Applicable

Gateway is unable to initiate a PPPoE session

Not Applicable

Not Applicable

Gateway initiating a PPPoE session

Gateway has established a PPPoE session

2Wire 1000 series

    •The Power light will flash green during POST when POST completes successfully the Power light glows steady green.

    •The Broadband Link light will glow steady green when the gateway has ADSL sync and a PPPoE session. A flashing orange light means ADSL synchronization is being attempted. A steady orange light means the gateway has ADSL sync and no PPPoE session, terminated PPPoE session. A flashing green light means a PPPoE session is being initiated.

    •The Local Network light glows steady green if a computer or other lan devices have a lan connection using any available provided access on the gateway.

The table below is a key for the lights on the front panel of a 2Wire 1000 series Gateway after a successful POST.

Modem Light state
Steady Red
Flashing Orange
Steady Orange
Flashing Green
Steady Green


Gateway has no power

Gateway has failed POST

Not Applicable

Not Applicable

Gateway is doing POST

Gateway is ready

Broadband Link

No ADSL signal is detected

No ADSL signal is detected

ADSL synchronization is being attempted

Gateway has ADSL sync and no PPPoE session

PPPoE session is being initiated

Gateway has ADSL sync and a PPPoE session

Local Network

No connected lan devices

Not Applicable

Not Applicable

Not Applicable

Not Applicable

Gateway detects connected lan device

by wayjac See Profile
last modified: 2007-03-19 16:26:26

2Wire Settings:
The following information is based upon the 2Wire having a LAN IP address of
The 2Wire needs to manage the PPPoE session.
Change the 2Wire's LAN subnet mask to
The Router's wan port will need to be put in DMZ Plus mode from within the 2Wire GUI.
The 2Wire DMZ Plus mode will DHCP the wan IP address to the router's wan port.
Be sure to submit any changes made on the 2Wire GUI pages to save the changes.
The changes to the 2Wire's configuration can be done from the 2Wire Management and Diagnostic Console:
Or use the LAN IP address of the 2Wire

2Wire example GUI Pages:
MDC page
2Wire local network page
PPPoE page
DMZ Plus mode page

Router Settings:
The routers LAN IP address should not be that is the 2Wire's IP address
You may need to change the router LAN IP scheme just avoid using the 192.168.1.X subnet
The LAN subnet mask of for router's LAN
The wan / internet port of the router must be set for DHCP

by wayjac See Profile
last modified: 2006-05-25 22:47:27

June, 2006
Starting with the 2700HG-B the use of a CD for a regular install is not needed. Matter of fact the CD is used only for non-standard installs, if at all.

Lights on the 2700HG:
Power: Initial flash Red when power first applied.
Then flash Green while booting then solid Green when operating.

Ethernet: Green when Ethernet ports have assigned an IP address to at least one device.
Winks with Ethernet activity.

Wireless: Green when Wireless AP has assigned an IP address to at least one device.

DSL: Red flash when looking for DSL signal. Green flash when establishing DSL link. Solid Green when DSL circuit up.
Internet: Green flash when establishing contact with ISP. Solid Green when online.

The enclosed welcome instructions say to wire everything up, specifically showing how to wire your computer via Ethernet to the 2Wire, and how to hook the 2Wire to the DSL phone line and install the microfilters.

You then power up the 2Wire and your computer, and open any web browser.
The 2Wire on first boot up automatically directs your web browser to its builtin (page=SBC_GL_welcome2) welcome/setup page where the 5 steps are laid out:
1) System Check
2) Member Agreement
3) DSL Registration
4) Software Selection
5) Finish

The 2wire establishes a registration connection on the DSL line and when you go to the next page it downloads the setup software temporarily to your computer. (2wire_dsl_setup_tool.exe from img.member.yahoo.com 833kb)
This program works in conjunction with the DSL side of things to walk you through registration.
On the next page you are prompted for a password and hint. This sets the administration password for the 2Wire 2700HG itself. It is NOT the password for your DSL account. This is the password used if you need to change administrative settings in the 2700HG modem itself. Set the password and a hint.
The modem then connects to the AT&T/SBC registration server and you are presented with the Member Agreement.
Next page is the Member Identification
If you are an existing member you select the first checkbox and put in your existing username.
If you are a new member you select the second box and enter in your DSL phone number.
New members are then asked to create their Member ID and Password and confirm it. This is where you create your member identification for your Master account it will be how you are known to the DSL and Yahoo systems.
The membership info is then processed and your username and password, along with the correct 2Wire keycode for AT&T/SBC is loaded in to the modem automatically for you.
You are then passed to the Yahoo side of things, and are asked if you authorize AT&T/SBC to fill in the personal information for you. Yes to use your info to fill in the name/address info in the Yahoo forms. No to let you do it all by hand.
You are then given an opportunity to merge an existing Yahoo account if you wish.
You are then asked if you wish to install the AT&T/SBC/Yahoo software (antivirus / parental controls / etc.) Either as a Recommended installation (everything), Custom installation (pick and choose), or Skip it altogether.
You are then given a recap of your account settings and provided with various server info like POP and SMTP settings to help set up a local email client if you wish.
You are then dropped to a Yahoo page where you can setup your Interests, create My Page on Yahoo, and the Welcome to your Home page, etc.
From here your DSL Internet connection is up and you are free to set things up as need be. You can connect other computers to your network, etc.

You can always use the old procedure for manual setup by going to this FAQ: »AT&T Midwest/Ameritech FAQ »Manual setup and Registration on a 2Wire Homeportal

Http://homeportal/setup still works.

Feedback received on this FAQ entry:
  • how do you reset the admin password if user forgets it and he cant answer hint? Is there a reset button on the unit? What does the reset button actually reset (Do I have to do a full setup of the unit)?

    2009-06-04 19:11:24 (wmgoat See Profile)

  • Hello, is it possible to setup the 2701 HG-B as a wireless base station? My old computer doesn't have wireless (I put that in my son's room) and I've setup my netgear router in wireless "repeater" mode. But I am unable to get the 2wire 2701 to recogize or work with it. Kindly help Krish (krishnaniyer@hotmail.com)

    2009-02-14 23:09:28


    2008-10-13 20:43:44

by Riss_Centaur See Profile
last modified: 2006-06-13 20:31:17