• YAHOO CD Installation failures!! READ THIS!
• I broke/lost/never recieved my CD. Should I call tech support for a new one?

If you attempted to install the SBC Yahoo CD, AND IT FAILED, could you all do me a favor.

Please do a search on your computer and look for this file-- report.xml .

If it exists please do this:

1) Copy the file and attach it to an e-mail to bbrsupport@sbcglobal.net

2) In the body of the e-mail please include:

     A) Computer specifications detailing:
        - CPU
        - Total RAM
        - Hard drive size and amount of space available
        - CD/DVD/CD-R/CD-RW type and speed
 
     B) Operating system
 
     C) What step the installation failed
 
     D) What steps were taken to get the computer to reboot if needed.
 
     E) Your DSL phone number
 
     F) BBR logon name
 

SBC is aware of this problem and we are taking steps to correct it. This information would be greatly
appreciated and help us to identify and resolve this issue.

Ken
Originally posted by ADSLGuy (Ken).


got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by RadioDoc edited by lev
last modified: 2002-11-22 22:38:42

You can or you can download it yourself:

»support.sbcglobal.net/article.php?item=2006

(Pick "DSL" and select your login domain (@sbcglobal.net, @ameritech.net, etc.) from the dropdown list, and go to the next page to get the software if you get an intermediary page asking these questions.)

A tip of the hat to techjoe for spotting & helping fix broken links. Thanks!

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Maxo edited by lev
last modified: 2006-01-07 14:10:08