• What to do if you’re unable to sign on to AmericaOnline.
• What to do if you suspect you have line problems.
• Is there another way of checking my Cable Modem signal?

There could be a set of different things causing your problem. First do you have a firewall setup? Is it configured to allow AOL to access the internet and act as a server? Secondly, make sure the proper lights are lit on your modem, here’s a list of lights that should be on with your specific modem:

A. 3Com Home Connect
-Ensure the Power LED is solid green.
-Ensure the Link Status LED is solid green.
-Ensure the Data Rate LED is illuminated.
-Ensure the Multi-function LED is illuminated.

B. Motorola Surfboard
-Ensure the Power LED is lit.
-Ensure the Receive LED is lit.
-Ensure the Send is lit.
-Ensure the Online LED is lit.
-Ensure the Link LED is lit.

C. RCA DCM225
-Ensure the Power LED is solid.
-Ensure the PC Link is flashing or solid.
-Ensure the Cable LED is solid.
-Ensure the Activity LED is flashing.
-Ensure the E-Mail LED is flashing.

D. Toshiba PCX1100U, 2200 & 2500
-Ensure the Power LED is lit.
-Ensure the Cable LED is lit.
-Ensure the PC LED is lit.
-Ensure the Test LED is not lit.

Also, if your modem has a rear LED make sure it is solid green.

If the power light is not lit, check the power supply. If the PC, link, and/or Ethernet LED’s are not lit check to make sure the wire from your cable modem to the computer is securely fit and plugged in, also make sure you have the right drivers for your modem or Ethernet card installed properly. If you have a Toshiba modem and the Test light is lit, your modem may be defective. If the Service or Cable light is not lit or is blinking you may have line problems, if so continue to the next topic, what to do if you suspect you have line problems.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by KevNYC edited by redxii
last modified: 2002-08-16 23:40:46

NOTE: If you are installing a new modem and have a blinking Cable or Service light, your modem may have not been registered properly at the CO, give Tech Support a call and explain the situation and you’ll be up and running.

Line issues usually have symptoms such as no connectivity, blinking Cable or Service lights. First, if you have cable TV, tune to some channels and check the quality of the picture. If you have a bad picture or if you’re noticed the quality deteriorated you may have a bad tap running from the post to your house, in this case you must call Tech Support so they can run a new tap to your house. If you have a good picture or if you don’t have cable TV you may have Signal Problems. You’ll need to check your signal levels, to learn how to check your signal levels go to the next topic, how to check your cable modem signals if you have a Surfboard, 3Com or Toshiba 2000, 2200 and 2500.

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by KevNYC edited by redxii
last modified: 2002-08-16 23:41:08

Yes, the easiest way to check one's signal, is to use Docsdiag found here at »homepage.ntlworld.com/robin.d.h.···ocsdiag/.

Unzip the folder and double click 2kXP-run or 9xME-run command. When open, you can see your signal levels, and even your set caps

got feedback? got feedback?

Any feedback you provide is sent to the owner of this FAQ for possible incorporation and shown publically as well.

by Tha ReAlEsT edited by Meteor Dive
last modified: 2008-10-22 11:23:26