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General Questions
Software Issues
Hardware Issues
Operational Issues & Troubleshooting
1 General Questions
The address gets listed as "un-serviceable - see notes" in ATTBI's system. The notes say that the previous subscriber was eliminated for abuse (IE running a server or un-capping...) and a new subscriber must call the legal center. The new subscriber must provide a copy of a new lease or proof of purchase of the house and then address gets listed as serviceable again. (Thank you Kasia for procuring this info from ATTBI)  got feedback?by Revcb With certification from CableLabs, manufacturers are able to produce cable modems for retail, so consumers no longer have to depend on leased cable modems from their cable providers. DOCSIS specifies downstream traffic transfer rates between 27 and 36 Mbps over a radio frequency (RF) path in the 50 MHz to 750+ MHz range, and upstream traffic tranfer rates between 320 Kbps and 10 Mbps over a RF path between 5 and 42 MHz. But, because data over cable travels on a shared loop, individuals will see tranfer rates drop as more users gain access.
got feedback?by Revcb Tier Two Tech Support - Anyone have the current number? Sales - 1-888-824-8159 If you have a Linksys Router you can get The Best Support... Linksys Technical Support 1-800-326-7114 (Courtesy of Agent ATT) got feedback?The phone number provided in General Question 2677 is not correct for AT&T. It reaches Comcast. 2008-04-13 12:42:09 Both of these numbers connect to Comcast's tech support, not AT&T 2008-01-17 16:03:13 The Tier One Tech Support number in the AT&T Broadband FAQ for Tech Support phone numbers (#2677) is answered by Comcast, not AT&T 2008-10-03 12:34:45 for the Tier Two Tech Support At&t's HSI number the midwest one is 1-888-312-2450 (i dunno if it's mid-west only or chicago area only for that matter 2008-07-15 18:42:31 (dadead DSL Tech Support # is 1-888-321-2375 2008-08-04 16:46:32 (dredwynd 877 722 3755 2008-08-19 19:41:41 (wirefu ATT Tech Support in USA Direct number is 866-788-6829. Straight to an agent "NO" prompts!!! 2012-04-04 19:24:03 gee i hate at&t 2011-01-24 11:59:49 Line maintenance department #888-720-1275 option 2 then option 2 again 2010-04-13 15:56:55 That's the comcast tech # not att 2010-05-21 20:32:53 that's comcast 2010-07-12 19:18:43 THE TECH SUPPORT NUMBER IS FOR COMCAST!!! 2010-07-14 14:55:07 Tier One Tech Support - 1-888-262-6300
This number is a Comcast number. 2010-09-06 00:27:28 Direct working number to tier 2 dsl tech support business or residential is:
888-722-9337, when you hear something dial 421 then again when you hear something dial 1418 and it should ring to the next tier 2 agent
this comes from a recent employee
yw 2011-05-17 01:29:34 ATT Tech Support in "USA" Direct number is 866-788-6829. Straight to an agent "NO" prompts!!! 24/7
--
I HAVE TESTED THIS NUMBER AND YES IT WORKS!!!!!!!!!!!!!!
Spoke to an agent and they told me that they help cust only in:
CA, NV, OK TX, IL, IN, OH, MI, WI, CT, AR, KS and MO states only.
So if your in that state, this is a perfect number. Pls also update this site as the number above is not correct.
thank you 2012-04-13 21:05:35 by nil got feedback?by nil In the folder list on the left in Outlook Express, click a NEWS SERVER If no newsgroups are displayed, choose GET COMPLETE NEWSGROUP LIST on the VIEW menu, or if you want to check for new newsgroups, choose GET NEW NEWSGROUPS from the VIEW menu. In the list of newsgroups, click a newsgroup, and then do one of the following: To subscribe to a newsgroup, select SUBSCRIBE from the TOOLS menu. Each subscribed newsgroup is displayed in the Folder list beneath the news server. To unsubscribe to a newsgroup, select UNSUBSCRIBE from the TOOLS menu. (From ATTBI help)
got feedback?by Revcb Open Netscape Messenger Click the NEWSGROUP icon in the Component bar Click EDIT A new menu drops Choose PREFERENCES The Preferences box appears Double-click MAIL & NEWSGROUPS A new list displays Select NEWSGROUP SERVERS Locate the Newsgroup Servers list Verify that NEWS appears as a choice If it does not appear, click ADD Enter netnews.attbi.com Locate the field labeled: PORT Find the field labeled: SECURE Verify that it is NOT CHECKED Click OK Please use the following steps to configure Outlook Express for newsgroups: Open Outlook Express Click TOOLS A new menu appears Choose ACCOUNTS The Internet Accounts box opens Select the NEWS tab New options appear Click PROPERTIES Click the SERVER tab Verify that netnews.attbi.com appears as the name of your server If it is not listed, add it Click OK until you return to the browser window (From ATTBI Help)
got feedback?What are the newsgroup servers for bellsouth.net??? I continually get the messages "no route to host" or "Server times out" I use Agent, and have newsgroups.bellsouth.net as a server. I have had the same settings for a long time with few problems, but lately, nothing works? 2008-06-10 05:41:26 (lampfra by Revcb 3Com CMX2940, 3CR29220, 3CR29221, 3CR29223 Arris/Nortel CM100, CM200, CM200U BestData CMX100, CMX110 COM21 DP1010, DP101, DP111, DP1110, Doxport 1110 D-Link DCM-100 and 200 Ericsson PipeRider HM200C High Speed Surfing SM100 Linksys BEFCMU10 Motorola (formerly General Instruments) SB2100, SB3100, SB4100 Thomson/RCA DCM105, DCM205, DCM215, DCM225, DCM226, DCM235, DCM235R, DCM245, DCM245R Toshiba DAZ8801, DAZ8811, DAZ8813, PCX1100, PCX1100U Zoom 5011 (external model only) Note: According to ATT, any DOCSIS compliant modem should work.
got feedback?by IcEr3K The file (netcenter.cfg) contains a list of items that can be checked by netdiag.exe. Each item in the list must be in a specific format. These items then appear as buttons on the Connectivity tab in Netdiag, and as items in the drop-down lists on the Ping and Trace Route tabs. The format for items in the list is as follows: server_type ; help_file_name or URL ; name=host "server_type" can be any of the following... Gateway, NameServer, MailServer, NewsServer, WebServer, ProxyServer, FileServer, or Server "help_file_name or URL" is optional. You can use a web address or any local html file name with an htm extension. This file is where the buttons on the Connectivity tab will take you to (via your browser) when you click on them.) "name=host" serves two purposes: "name" allows you to specify the text displayed on the buttons or in the drop-down lists, "host" allows you to specify the URL or IP of the server being tested. Instead of using "name=host", you can use "name=AutoDetect" to have Netdiag detect your Gateway or Name Servers. AutoDetect does not work for the other types of servers. Below are some examples of properly formatted items in the list.. This first one checks the local PC... Gateway ; netmon.htm ; Local Host = 127.0.0.1 In this example, the server type is a "Gateway", the file displayed when the button is clicked is "netmon.htm" (a file that is originally installed with the @Home netdiags package), and the button will display "Local Host" as the text. The program will perform pings to 127.0.0.1 when the test is run. This next one checks for the attbi gateway... Gateway ; ; ATTBI Gateway = Autodetect Again, the server type is a "Gateway", and no file is displayed when you click on the button, but in this case the program does an autodetect of the attbi gateway and runs tests to it. These next two check DNS servers... NameServer ; ; Att Name Server = 204.127.202.4 NameServer ; ; UofP Name Server = 136.142.57.10 The above are examples of hard-coded DNS server values. Again, no files are displayed when the buttons are clicked. If desired, you can instead use... NameServer ; ; Att Name Server = Autodetect This next one checks the attbi mail server... MailServer ; netmon.htm ; ATT Mail = mail.attbi.com This one checks the attbi news sesrver... NewsServer ; netmon.htm ; ATT News = netnews.attbi.com This checks the attbi web server... WebServer ; netmon.htm ; ATT Web = www This checks the proxy server... ProxyServer ; netmon.htm ; Proxy Server = proxy This checks one of my favorite sites... WebServer ; http://www.dslreports.com ; DSLReports = www.dslreports.com This last one will provide a button labeled "DSLReports", will run tests to the DSLR site, and will take you to DSLReports (via your browser) if you click on the button In the version that I have (version 2.1), you can have up to nine buttons - some later versions support more. Unfortunately, running Netdiag in the "installer" mode (and the extra speed test that you used to be able to run) no longer works.
got feedback?by rockotman -First, you could ask a representative at your local office. If you are lucky enough and the service is available, you can order right there on the spot as well as look through sales pamphlets outlining the features. -Or, you can call a myriad of ATTBI Toll-free phone numbers to speak to a representative over the phone. Try 1-888-824-8058 or 1-800-267-0064 and follow the prompts. -Lastly, try online at ATTBI's homepage. Once there, click on the "Check Availability" link towards the upper right-hand corner. Once there, enter all required fields and wait for the result. An alternative to the above is as follows: Enter the service check page from the main attbroadband.com page. Enter an address that you know has the service. For me, it was a friend. Whenever the page comes up with the three services listed (data, telephony, and television) there should be a "Order now" link under the internet block. Right click on that>Copy link address. Paste that link in your address bar on your browser. Then delete the existing street, city, state, and zip code entries, and enter yours (for me, I only had to change the street). Hit go and you will be taken the order page. At the top should be an image saying "Congratulations" with your address underneath if you are serviceable. Note: Using the "Check Availability" link, I am listed as not serviceable even though next week (at the time of the writing) I am having it installed. Under the method where you edit the URL, my result comes up positive. Still confirm with your local office, because the online database is notorious for saying addresses are not serviceable while customers surfing them using the ATTBI service itself! Best of luck in hunting down AT&T Broadband internet service.
got feedback?Neither 888-824-8058 nor 800-267-0064 is correct: 1st is Comcast; 2nd is I know not what---I hung up---they didn't specify a company name! 2010-10-21 17:45:31 (walkerpbus2 Neither 888-824-8058 nor 800-267-0064 is correct: 1st is Comcast; 2nd is I know not what---I hung up---they didn't specify a company name! 2010-10-21 17:46:01 (walkerpbus2 by bmantz65 got feedback?This has changed within the last 6 months. You can now keep your email address for free as long as you left your account in good standing.
And, in actuality.. it used to be $24.95 a month, not just a one time transfer fee. AT&T required you to have the email address associated with an active internet account, so if you cancel dsl.. you could keep a dial up only account to keep your email address, current price on dial up is $24.95. 2009-09-16 18:03:57 There is no fee to keep email addresses but when you move you must register the account using the master account(email address) and password when registering.
No transfer fee with AT&T 2010-04-13 15:58:51 by Revcb 2 Software Issues
Right Click on My Computer. Select Open RIGHT click on VTECH Select Open double click on the "Utilities" folder double click on the "WinskFix" folder double click setup run this program. NOTE: This will only work with Win 98/ME got feedback?by redstepchild What can you do about it? You can send a copy of your firewall logs to the ISP. You can also report it on this site: http://www.incidents.org/. What will that do? Probably nothing.. but *maybe* if enough complaints are generated, the ISP will shut the user down.. most likely not.. but that's about all you can do about this.. Read http://www.incidents.org/ for more information about code red and nimda.
got feedback?by nil The general idea is to use a protocol other than TCP/IP to do your sharing. For Windows, Microsoft provides two choices: IPX/SPX and NetBEUI. You may prefer NetBEUI, because it doesn't have to be configured, though IPX/SPX may be your choice if you're doing more esoteric networking. If you don't know which to choose, choose NetBEUI. After loading your alternate protocol, reconfigure TCP/IP so that File & Print Sharing is no longer bound to it. Ensure, however, that File and Print Sharing is bound to your alternate protocol. (For systems using two network interfaces for Internet Connection Sharing, the alternate protocol should be bound to the adapter that is connected to the network segment that your other systems are connected to, not to the one connected to the Cable Modem.) As for configuration on File & Print Sharing itself, let the Browse Master be chosen automatically, and set "LM Announce" to "Yes". After configuring, you'll be asked to reboot. Finally, be sure that your system's Computer Name is unique on your network, and that your system's Workgroup is identical to the other systems you'd like to share resources with. (Microsoft's default for this is "workgroup", and that's as good a name as any.) Analogous rules apply if your are running a Microsoft Networking Domain. When your systems come back up, they should communicate with the Internet via TCP/IP, and communicate with each other via the alternate protocol. Assuming all your computers have been set up to be on the same workgroup, the Network Neighborhood should show all of your systems. AT&T Technical Support
got feedback?by nil 2. Load the regedit program (from the start menu click run.......type in regedit) and use the Find feature. Do a search through all keys for these two words; "provided by". There are several instances for both IE6 an OE6. When you find these instances, edit them with your preference. For example my browser reads like this: Microsoft Internet Explorer 6.0 provided by Littell's, Inc. "Since 1922"..You'll note that I've edited or included the browser version # in this string. This was simply to remind me which version I am running currently. For example my e-mail reads like this: Outlook Express 6.0 provided by Littell's, Inc. "Since 1922".......There are even more personalization tricks that you can do, such as: Editing and pointing your search bar button to the search engine you like best. Example: My browser search button, when clicked, goes directly to "Dogpile".
got feedback?by LT4 GS got feedback?by nil »www.techtv.com/screensavers/down···,00.html got feedback?by Phoenix22 SNMP is the Internet standard protocol developed to manage nodes (servers, workstations, routers, switches and hubs etc.) on an IP network. SNMP enables network administrators to manage network performance, find and solve network problems, and plan for network growth. ISP's usually disable SNMP. Now, they don't disable it COMPLETELY, they just disable it from the users' end. Whether it's after they upgrade their network in some way, or just disable it because they want to, when they do disable it, you no longer can use DocsDiag with the default parameters. To get around this, you need to edit docsdiag batch file. To do this: Right click on the batch file> Click Edit> Change the parameters to jview /cp docsdiag.jar docsdiag -community uuu9xzr5 It should work after that! Good luck! There has been reports that this doesn't work with majority of RCA modems.
got feedback?dosen't work for me 2010-07-16 19:56:01 by Luca Brasi 3 Hardware Issues
got feedback?by Revcb MODEM DIAGNOSTIC PAGES: 3COM Tailfin: Go to 192.168.100.1 in your browser User name: User Password: Password (Note: If you have the older firmware, go to 149.112.50.65) /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ D-Link Cable Modem: Win 9x/ME: Go to the Control Panel, click Network icon. On the Configuration tab, click TCP/IP-> Properties. On the IP Address tab select "Specify an IP Address" and enter 192.168.100.2, subnet mask 255.255.255.0, default gateway 192.168.100.1. Hit OK and Reboot. Win 2K/XP: For Win2k/XP go to Control Panel ->Network Connections ->Local Area Connection ->Properties button ->Internet Protocol (TCP/IP) and follow the directions above. Now point your browser to 192.168.100.1 When done examining your signals, change the TCP/IP Properties of your adapter to "Obtain an IP Address Automatically" then reboot. /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ LinkSys Modems: Go to IP 192.168.100.1 in your browser /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ RCA DCM235: Go to IP 192.168.100.1/moreinfo.html in your browser /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ Motorola SB3100, 4100, 4200: Go to 192.168.100.1 in your browser You can access SNR and Power levels by clicking on the "Signal" tab /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ Toshiba PCX2200, 2500: Win 9x/ME: Go to the Control Panel, click Network icon. On the Configuration tab, click TCP/IP-> Properties. On the IP Address tab select "Specify an IP Address" and enter 192.168.100.2, subnet mask 255.255.255.0, default gateway 192.168.100.1. Hit OK and Reboot. Win 2K/XP: For Win2k/XP go to Control Panel ->Network Connections ->Local Area Connection ->Properties button ->Internet Protocol (TCP/IP) and follow the directions above. Now point your browser to 192.168.100.1 When done examining your signals, change the TCP/IP Properties of your adapter to "Obtain an IP Address Automatically" then reboot. (Note: There is only one signal page available) /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ /**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/**/ If your CM does not have a diagnostics page available, you may find this program very handy: DOCSDIAG (Thanks to Stan Gunn for his excellent CM diagnostic page)
got feedback?by Revcb 2) In SETUP tab, change the "Domain Name" to "@attbi.com" (may not be necessary, but it beats having "@home" there) 3)Select "Obtain an IP Address Automatically." Depending on your firmware version, you may be prompted that your connection will be reset when you press "Apply." 4) Set all three DNS servers to 0.0.0.0 so that they are dynamically set when the router gets it's info from the cable modem. I've seen some cases where even with the dynamic IP address assignment, the DNS assignment remains static. 5) Hit "Apply." 6) When the settings are saved and you are prompted to continue, press the "CONTINUE" button. 7) Go to the "STATUS" tab at the top of the page. Check the WAN portion (not the LAN portion) to make sure you have an IP address and Default Gateway other than 0.0.0.0. If so, then you are golden. 8) CLOSE ALL BROWSERS to reset your browser cache. I've seen a lot of people complaining about only being able to access the AT&T switchover pages - even after making changes. It's your browser cache. Trust me - it happened with me. 9) If you have your Linksys router running DCHP and issuing your client addresses on your home network, renew the DHCP leases on ALL your client machines. You can either reboot, or do it this way, depending on your OS: Windows 9x: Start, Run, type "winipcfg" then press ENTER, then press the "Renew All" button. Windows 2000: Start, Run, type "command" then press ENTER, then type "ipconfig /renew" and press ENTER. 10) If you have a Static 192.168.x.x IP address on your machine, make sure your static DNS server settings are set to your router's IP (192.168.1.1) so that it will get the new DNS server addresses. 11) Surf like a mad man! (thanks to sjjenkins)
got feedback?by Revcb This is important because CM registration is only required for DOCSIS CMs. Non-DOCSIS users don't need to register their modems. Registering a non-DOCSIS modem will have no effect on your service; generally it will produce an error message from SAS.
got feedback?by Revcb got feedback?by Revcb 6 Operational Issues & Troubleshooting
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q261968 http://www.microsoft.com/technet/treeview/default.asp?url=/TechNet/prodtechnol/winxppro/reskit/prjj_ipa_bsmz.asp The ATTBI network had been providing four DNS server addresses via the DHCP lease. The first two of these were virtual IPs for our production DNS servers. These production DNS servers are configured to resolve all public Internet addresses as well as internal ATTBI addresses. The second two DNS server addresses are the addresses of the SAS (Service Activation System) DNS servers. We distribute these addresses to PCs in support of new customer registration. The SAS DNS servers can only resolve addresses that are used for registration and won't resolve anything else. Since the SAS servers are fast, Windows XP and Windows 2000's DNS Services would quickly choose one of them as the most responsive DNS server, and consult it rather than the ones that had more meaningful information. Users would then find that they could not get to any address on the Internet. If they had tried to access a public Internet site via its IP address, it would have worked. Some users attributed this behavior to a network connectivity failure when in fact, nothing had failed - the OS had simply latched on to a DNS that couldn't resolve public addresses. Many users found that releasing/renewing their IP Lease, or flushing the DNS cache would cure this problem, at least for a few minutes. Another solution was to stop the DNS Service (from the Control Panel/Services applet). None of these was a permanent fix. While stopping the DNS Service did prevent the OS from permanently latching onto the SAS DNS servers, it would still occasionally consult them resulting in browser errors for users. We have implemented two changes to correct this situation. First, we have improved the performance of the production DNSs so that Windows XP and Windows 2000 will not time-out on them. Second, we have redesigned our registration process such that the SAS DNSs are no longer required. Therefore, effective 12/20/01, our DHCP servers will no longer offer the SAS DNS server addresses - only the two virtual IPs of the production DNS servers will be distributed. If you have manually adjusted your system to point to specific DNS IP addresses, either ATTBI DNS or 3rd party DNS, we advise you to restore your DNS settings so that you can get your DNS addresses via DHCP. We also advise you to restart your Windows XP or Windows 2000 DNS Service. After you have adjusted your system, you should release and renew your IP address (or more simply, just reboot your system) to fetch the new DNS address list from the server. AT&T Technical Support
got feedback?by nil Note: You are not allowed to send mail as anyone else than what you logged in as. If you logged into the server with johndoe@attbi.com then your "From:" must be johndoe@attbi.com If you want to have them reply to a different address make sure you put a "Reply-to:" in the account, or message. Here is the set-up to access the attbi POP server from outside their network: Servers tab screen: Incoming mail server (POP3): mail.attbi.com Outgoing mail server (SMTP): mail.attbi.com Account name: xxxx@attbi.com (xxxx is the ATTBI user name - MUST include @attbi.com in Account name) Password: yyyy (yyyy is the ATTBI user password) Log on using Secure Password Authentication: Not checked My server requires Authentication: Checked Advanced tab screen: Outgoing mail (SMTP): 465 This server requires a secure connection (SSL): Checked Incoming mail (POP3): 995 This server requires a secure connection (SSL): Checked You can also set up your home computer's email client to run this way but it is not necessary to do so as you can get to port 110 for POP while on their network.
got feedback?by nil How to fix it? Call the tech support number and ask for a level2 tech. tell them that they need to flag your cablemodem for multiple IP's. Unfortunately some of the less experienced techs are unfamiliar with this procedure. A more drastic solution is to go to the IP ordering page, cancel your current second IP and order a new one. This should re-flag your modem for dual IP's, but your second IP will be different.
got feedback?by GotNoRice From surveying this forum, we have noticed that about half the posters report success with this process. The inability of the other half to get this process to work may be due to several factors but we suspect that some percentage can be attributed to the use of the wrong SAS regional server for the registration process. While information has been circulated as to what the 6 SAS regions are and which regional server you should use for a given market, we have recently enhanced SAS so as to prevent a user from registering in the wrong region. This post will provide the regions-to-market mapping so you can start at the right server but should you attempt to register at the wrong server, SAS will redirect you to the registration page for your correct regional server. Who should use cable modem registration - DOCSIS vs. non-DOCSIS: The ATTBI network supports both DOCSIS and non-DOCSIS cable modems (CMs). DOCSIS CMs are available both from AT&T and from retailers. Non-DOCSIS CMs are generally only available though AT&T for purchase or lease (most customer's have leased). If you bought your CM recently (e.g. within the last year) from a retailer it almost certainly is a DOCSIS modem. If you lease your modem, it may or may not be DOCSIS. This is important because CM registration is only required for DOCSIS CMs. Non-DOCSIS users don't need to register their modems. Registering a non-DOCSIS modem will have no effect on your service; generally it will produce an error message from SAS. Hence, if you know you have a non-DOCSIS CM, you can stop reading here and get back on the phone to customer care. The ins and outs of CM registration: If your CM is "active" and your PC has a Net12 IP address (e.g. 12.x.x.x) but you can't seem to "get anywhere", the reason may be that SAS doesn't associate your CM with a valid account. SAS provides each CM with a configuration file that controls its operation. CMs that are recognized as being associated with accounts in good standing are provided with a configuration file that allows full access to the network. CMs that are not recognized as associated with a valid account are provided with a default configuration file that blocks access to all locations except the SAS registration sites. SAS uses the CM MAC address to identify the CM. When your account was migrated to SAS, the CM MAC address should have been included, however, in some cases, the CM MAC address was missing or corrupted. These accounts were migrated anyway, but since SAS won't ever be able to associate the customer's actual CM MAC address with their account number, these CMs will get default configuration files and be blocked from accessing the general internet. Manual registration can fix this by re-establishing the association between the CM MAC address and the account number. The process is simple, just use your normal browser to visit your regional SAS registration website via your CM, and enter your account number. SAS will get the CM MAC address automatically and associate it with the account. Then SAS will update its database so that when your CM is next powered up, it can download the new configuration file that allows full access. There are several prerequisites: a) As stated above, you must be using a DOCSIS CM. b) This can only be done through your DOCSIS CM - the IP traffic to the SAS registration server must pass through your CM. You can't do this from a friend's house, a dial-up account, etc., since SAS won't get your CM MAC address. c) You must know your 16 digit account number. Your account number should be on your bill or on other material that AT&T has provided you (like the paperwork you received when you first signed up for service). Your registration code is the last 9 digits of your account number. (This is the code for this migration -- the codes will be different in the future and customers will get them directly from AT&T Broadband.) d) Your account must be in good standing (e.g. not suspended for non-payment, etc.). If your account is not in good standing, SAS will give you an error and you will have to call Care. e) Your account must be successfully loaded into SAS. It is possible that there are some accounts with corrupted account numbers or that failed to load for other reasons. This process will not work if SAS doesn't have your account number. In this case, SAS will give you an error and you will have to call Care. f) Your CM must have connected with the network - e.g. the "cable" or similar light must indicate normal operation. Otherwise, you will have to call Care. g) Your web browser should not be configured to use a proxy server - it should be configured for direct connection to the internet. Also, your PCs network settings should be configured for the ATTBI network: DHCP on, no manual DNS, no system name. Here's the process: 1) Open your browser and enter the URL from the list below that corresponds to your location. 2) You will get a page ("SAS Main Authentication Screen") that prompts you for your 16 digit account number and 9 digit registration code. The registration code is the last 9 digits of your account number. Enter these values and click the "Submit" button. Note: if you have selected the wrong region, SAS will redirect you to the SAS Main Authentication Screen for your correct region. You will see the same page as you just saw reappear with bold face text that says: "Please logon again, you were using the incorrect region on your last attempt". 3) Once you have logged on to your correct region, you will get one of the following 4 responses: 3.1) If you have no CM associated with your account: If you have no CM associated with your account (e.g. the account data was migrated without a CM MAC address), then SAS will automatically associate the MAC address of the CM you are currently using with your account, and return a page titled "Device Registered/ISPs" that says: "You are currently subscribed to the following service. To make changes to this subscription, please contact AT&T Broadband directly" below which you should see a box with the words: "AT&T Broadband Internet (active)" There is no button or further instructions on this page. However, for your CM to get the correct configuration file, you need to power it off (by pulling the plug from the wall), wait 2 minutes, and plug it back in. Then you should restart your PC. When you do both of those things, the CM should have an updated configuration file (one that lets you access the internet) and your PC should be able to access sites on the public internet (assuming the rest of your PC is properly configured). 3.2) Corrupted/different CM MAC address: If you had a corrupted/different CM MAC address associated with the account, then SAS brings up a page titled "Unrecognized Cable Modem" which says: "[Customer Name]: Are you using a new cable modem? This one is not currently registered. Would you like to register this cable modem? Currently registered cable modem: [drop down list] To replace a cable modem, select its name and click Replace." In the drop down list you should see the CM MAC address that is currently in the SAS database. This will not match the MAC address of the CM you are using. Click on this entry in the drop down list (there should only be one entry) and then click the "Replace" button. You will then see the page titled "Replace Cable Modem" which will say: "Enter a name for your cable modem, or submit the default name shown below: Modem name: [Cable Modem 2]" Accept the default name or enter your own. Then click the "Submit" button and SAS will display the "Device Registered/ISPs" page, that says: "Cable Modem 2 is currently registered with your account. To complete the process please take the following steps: * Click here to reset your Cable Modem. Once your modem has been reset, restart your computer. You are currently subscribed to the following service. To make changes to this subscription, please contact AT&T Broadband directly AT&T Broadband Internet (active)" You can click the "here" link to reset your CM or you can power cycle it. If you click the "here" link, SAS will display a blank page after it resets your CM. You will see the lights on your CM blinking in the same way they do after you power it up. 3.3) If your account doesn't exist: If your account doesn't exist in SAS, or you enter an invalid account number, you will see the "SAS Main Authentication Screen" again with bold text that says: "Registration Failed - Please try again." If you are entering your account number correctly and get this response, you will have to call Care at the number provided on the screen. 3.4) If your account is Blocked or Suspended: If your account is blocked or suspended, SAS will display a page titled "SAS Error" which says: "An error has occurred: We're sorry, but we can not allow this Account Number access to the system since the status of the account is: suspended [or blocked] For help with this error, please call AT&T Broadband Customer Care." In this case, you will have to call Care. SAS Regions Here are the SAS regions two ways, by state and by SAS region. Note: we give both URLs and IP addresses below because IP addresses have been circulating in this forum. While the IP addresses are correct as of 12/20/01, they are subject to change and we encourage all users to use the URLs instead. California (except Sacramento): Region 2 Sacramento: Region 4 Colorado: Region 4 Connecticut: Region 6 Georgia: Region 6 Illinois: Region 5 Indiana: Region 5 Michigan: Region 5 Montana: Region 4 Ohio: Region 6 Oregon: Region 1 Pennsylvania: Region 6 Texas: Region 3 Utah: Region 4 Washington: Region 1 Wyoming: Region 4 Region 1 Seattle SAS Region URL = »sas.r1.attbi.com IP = 12.242.16.8 and 12.242.16.9 Serves: Oregon, Washington Region 2 Redwood City SAS Region URL = »sas.r2.attbi.com IP = 12.242.17.8 and 12.242.17.9 Serves: California except Sacramento Region 3 Dallas SAS Region URL = »sas.r3.attbi.com IP = 12.242.18.8 and 12.242.18.9 Serves: Texas Region 4 Denver SAS Region URL = »sas.r4.attbi.com IP = 12.242.19.8 and 12.242.19.9 Serves: Utah, Wyoming, Colorado, Montana, and Sacramento CA Region 5 Detroit SAS Region URL = »sas.r5.attbi.com IP = 12.242.20.8 and 12.242.20.9 Serves: Michigan, Illinois, and Indiana Region 6 Boston SAS Region URL = »sas.r6.attbi.com IP = 12.242.21.8 and 12.242.21.9 Serves: Connecticut, Pennsylvania, Ohio, Georgia Conclusions If you meet the conditions above, and if a corrupted or missing CM MAC address is the cause of your problem, this process should get you back in service. If it does not, you will have to consult Care. If you have followed this process before but picked a region at random, or know now you picked the wrong region, and your service is not working, follow the process above.
got feedback?Or you might be running *nix? "AT&T Blocks Linux Configuration"
http://linuxlock.blogspot.com/2010/12/at-blocks-linux-configuration.html 2010-12-14 16:45:19 REGION 3 DALLAS ADDRESS DOES NOT WORK!!!!!!!!!!! 2010-10-03 14:23:52 I recently moved which required a transfer of my AT&T phone and DSL service. My DSL worked fine for about a week and then without notice it stopped. After spending hours trying to find the problem I decided to call AT&T. They informed me my modem was not registered. I was not informed of any changes that required my modem to be registered, but followed the directions of the rep. Basically, they assigned me a password, which now gives me the impression my network is technically not secure. In my opinion, I should have at least been given the option to change the password, but I wasn't. Has anyone else had this experience? If so, please email me at robert.robinson2@sbcglobal.net. Thank You! 2011-04-26 14:14:07 This is as big a piece of misinformation as the Weekly World News. I am an AT&T tech myself and we can no more configure a cable modem for dsl than a Time Warner rep can configure a dsl modem for cable. Though if you would like to put a copper cable into a phone jack and expect connection, feel free to try. 2011-12-22 01:38:57 by nil
got feedback?by Revcb 4 9 ms 10 ms 9 ms POS5-0-0.TJGACA1-RTR1.we.mediaone.net [24.31.60. 141] 5 9 ms 9 ms 11 ms POS9-0-0.LSANCA3-RTR1.we.mediaone.net [24.31.60. 189] 6 11 ms 15 ms 9 ms SRP4-0.LSANCA2-GSR1.mediaone.net [24.130.2.243] 7 9 ms 10 ms 11 ms SRP4-0.LSANCA1-GSR2.mediaone.net [24.130.2.242] 8 20 ms 10 ms 9 ms we-24-130-31-36.we.mediaone.net [24.130.31.36] 9 11 ms 14 ms 11 ms POS3-3.ORNGCA4-GSR1.socal.rr.com [66.75.161.2] 10 683 ms 679 ms 676 ms pop1-las-P7-1.atdn.net [66.185.137.141] 11 671 ms 671 ms 668 ms bb2-las-P0-0.atdn.net [66.185.137.133] 12 669 ms 674 ms 662 ms bb2-sun-P5-0.atdn.net [66.185.152.46] 13 664 ms 665 ms 664 ms bb1-sun-P1-0.atdn.net [66.185.152.1] 14 681 ms 674 ms 675 ms bb1-hon-P2-1.atdn.net [66.185.152.9] 15 1328 ms 1315 ms 1309 ms bb1-sun-P7-3.atdn.net [66.185.152.10] 16 1322 ms 1316 ms 1321 ms bb1-hon-P2-1.atdn.net [66.185.152.9] 17 1978 ms 1987 ms 2001 ms bb1-sun-P7-3.atdn.net [66.185.152.10] 18 1937 ms 1933 ms 1918 ms bb1-hon-P2-1.atdn.net [66.185.152.9] 19 2607 ms 2576 ms 2605 ms bb1-sun-P7-3.atdn.net [66.185.152.10] 20 2583 ms 2595 ms 2621 ms bb1-hon-P2-1.atdn.net [66.185.152.9] 21 3277 ms 3222 ms 3213 ms bb1-sun-P7-3.atdn.net [66.185.152.10] 22 3262 ms 3294 ms 3283 ms bb1-hon-P2-1.atdn.net [66.185.152.9] 23 3861 ms 3802 ms 3850 ms bb1-sun-P7-3.atdn.net [66.185.152.10] 24 3830 ms 3809 ms 3796 ms bb1-hon-P2-1.atdn.net [66.185.152.9] (thanks djrobx) ...Then this might help: open IE go to sas.r1.attbi.com type in account # and reg code (last 9 digit of account #). click tools/ internet options/ connections tab/ lan settings/ put a check mark to use proxy servers and bypass proxy servers under address type in sas.r1.attbi.com (it depends on the region the sub is in could be r2...r6) under port type in 8000 click advanced under exceptions type in *.r1.attbi.com (again it depends on what region they're in) click ok,ok then countinue registering when active shutdown computer reset modem wait for block sync turn on pc open IE and uncheck proxies they should be online.... (Thank you royzone)
got feedback?by Revcb 2. Set your computer I.P. address manually. Set your I.P. address like the first hop. Set your subnet mask to 255.0.0.0. And set your default gateway to that first hop. EX. First hop address is 10.1.1.1 I.P. address 10.1.1.85 Subnet mask 255.0.0.0 Default Gate 10.1.1.1 3. Check if you can ping the CMTS. Type "ping 10.xx.xx.xx". If you get a result then you are ready for the next step. If not change the last part of the I.P. address to a different number. 4. Now if you have the regular service your config file name is hsd1.5M.cfg. If you have the higher service your config file is named hsd3.0M3.cfg. Find the ip address of your tftp server. Here are the address for all regions. California (except Sacramento): Region 2 Sacramento: Region 4 Colorado: Region 4 Connecticut: Region 6 Georgia: Region Illinois: Region 5 Indiana: Region 5 Michigan: Region 5 Montana: Region 4 Ohio: Region 6 Oregon: Region 1 Pennsylvania: Region 6 Texas: Region 3 Utah: Region 4 Washington: Region 1 Wyoming: Region 4 Region 1 Seattle SAS Region URL = »sas.r1.attbi.com IP = 12.242.16.8 and 12.242.16.9 Serves: Oregon, Washington Region 2 Redwood City SAS Region URL = »sas.r2.attbi.com IP = 12.242.17.8 and 12.242.17.9 Serves: California except Sacramento Region 3 Dallas SAS Region URL = »sas.r3.attbi.com IP = 12.242.18.8 and 12.242.18.9 Serves: Texas Region 4 Denver SAS Region URL = »sas.r4.attbi.com IP = 12.242.19.8 and 12.242.19.9 Serves: Utah, Wyoming, Colorado, Montana, and Sacramento CA Region 5 Detroit SAS Region URL = »sas.r5.attbi.com IP = 12.242.20.8 and 12.242.20.9 Serves: Michigan, Illinois, and Indiana Region 6 Boston SAS Region URL = »sas.r6.attbi.com IP = 12.242.21.8 and 12.242.21.9 Serves: Connecticut, Pennsylvania, Ohio Gotten from Danboy.net aka djdanska's website. Find your region and write down the I.P. address. 5. Now it is time to fetch the config file. Choicelink users type: "tftp Ultralink user type: "tftp 6. Now that you file time to look at. Download this file: [url]»www.servodata.com.pl/ftp/ELSA/DA···xe[/url]. Rename the config file to a name like default.cfg or something. Then type in the command "docdisas default.cfg" There you go now you can see what your caps are and more.
got feedback?by racer9876 | ||||||||||||||||||||||||||
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