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AT&T Southeast Forum FAQ
FAQ Revisions
Editors:
KeysCapt
,
FAQFixer
Last modified on 2012-03-15 11:11:10
Table of Contents
1.5 Forum Info
(
4
)
2.0 General Info
(
6
)
2.1 What is?
(
45
)
2.5 Service Info & Availablity
(
33
)
2.51 Static IP FastAccess Info
(
5
)
2.6 Business Class FastAccess
(
4
)
2.7 BellSouth Newsgroups Service
(
1
)
2.71 Email Info
(
12
)
2.8 Virtual Private Network (VPNs) Info
(
4
)
3.0 Hardware
(
13
)
3.11 Alcatel Info
(
15
)
3.12 Cayman/Netopia Info
(
7
)
3.121 Motorola Info
(
19
)
3.13 LinkSys Info
(
13
)
3.14 Westell 2100/2200/6100 Info
(
27
)
3.141 Westell 327W (wireless) Info
(
3
)
3.15 D-Link Info
(
4
)
3.16 2Wire Info
(
5
)
3.17 Netgear Info
(
3
)
3.18 SMC Info
(
1
)
3.19 Cisco Info
(
3
)
3.21 XBox and PlayStation Info
(
6
)
4.0 Setup Installation Configuration
(
15
)
5.0 Connection and Tweaking
(
32
)
6.0 Software
(
6
)
7.0 Networking and Sharing
(
5
)
8.0 Installation and User Guides
(
2
)
9.0 Troubleshooting
(
29
)
10.0 Homerun Diagrams and Procedures
(
10
)
11.0 Wiring Diagrams and Schematics
(
13
)
12.0 Links
(
4
)
1.5 Forum Info
Posting Rules
I have a problem/question. What information should I include in my post?
I found a news story of interest to BellSouth users. How do I submit it?
How do I setup the native Windows Vista PPPoE client?
2.0 General Info
My DSL Dream Home. A How To Guide?
Can weather affect my DSL connection?
Will an alarm system affect my ADSL or vice-versa?
How can I protect my DSL/dialup equipment from surges?
How do you know if your alarm system is affecting your DSL?
Does BellSouth FastAccess have a Network Time Protocol Server?
2.1 What is?
List of common acronyms
BBG (BroadBand Gateway)?
Bit and Byte
Bridged Mode (A.K.A. Bridged Ethernet Mode)
Bridged Tap?
CO?
CRC (Cyclic Redundancy Check)
Crossover cable?
DAML (Digitally Added Main Line)
DFITL?
DHCP?
DLC?
DNS
DSLAM?
EBN (Entrance Bridge Network)?
Filter, In-line filter, or Microfilter? Where can I get one?
Filter, Home Security Alarm? Is it required? Where can I get one?
Home Run?
IFITL?
INI?
Interleaving?
IP address?
Line Monitor, BellSouth/BBR?
Load Coil?
Local Loop?
MAC address?
MaxSync Profile?
MTU
NIC (Network Interface Card)
NID (Network Interface Device)?
Noise Profile (Interleaving)?
Overhead?
PADI, PADO, PADR, PADS, and PADT?
POTS
Remote DSLAM
RWIN
Reverse Polarity Cable?
SLC96 (or Slick96)?
RT (Remote Terminal)
Splitter, DSL/POTS ? Where can I get one?
Splitter, Apartment or Condo DSL/POTS? Where can I get one?
Station Protector?
TNI?
VRAD?
WAP
2.5 Service Info & Availablity
Why don't I qualify for FastAccess Extreme 3.0 or 6.0?
How do I get FastAccess, and what is involved?
How can I get help switching my current ISP account to BellSouth FastAccess?
Where can I check BellSouth's System Status?
What are the differences between Residential and Business FastAccess?
What hardware is included with the FastAccess Self Install Packages?
What's the difference between DSL, IFITL, DFITL, and MX FastAccess Service?
Where can I find the BellSouth DSLAM deployment schedules and locations?
Where can I find the BellSouth Service Agreement, AUP, and other legal notices?
I know how far I am from the DSLAM. What will my speeds be?
I just got Phone Service with BellSouth. Why don't I pre-qualify for DSL?
How can I determine my distance from the DSLAM?
I'm too far away from the CO, will I ever be eligible for service?
When is BellSouth FastAccess going to be deployed in my area?
I can't get FastAccess. Is BellSouth going to make it available in my area?
I'm within 18,000 ft of the CO. Why does BellSouth say I can't get service?
My neighborhood is served by fiber to the curb. Why can't I get DSL?
Do I get backup dial access included with my FastAccess service?
Can I access my BellSouth account while traveling?
Can I change my FastAccess account from Residential to Business class?
Does my 'Inside Wiring Plan' from BellSouth cover DSL related repairs?
Does BellSouth offer Personal Web Pages? Where can I find out more?
Can I get a Static IP on a residential or business account?
How do I find the backup dial-up Numbers?
Are advertised speeds in kilobits or kilobytes? What's the difference?
Does BellSouth have hidden dowload caps?
I got a welcome email and the information doesn't seem right. What's going on?
Change I make changes to my account online?
I haven't received my rebate credit. How do I check on the status of my rebates?
How do I check my FastAccess order status?
How do I confirm my current services or make changes to my service options?
BellSouth dropped DSL prices but didn't automatically lower my bill. Why not?
I'm not getting the advertised DSL speeds. What's wrong? What can I do?
2.51 Static IP FastAccess Info
What Static IP packages does BellSouth offer? How do I set it up?
Sometimes I am not assigned my static IP? What's wrong? How do I fix it?
I have the Multiple Static IP package but get a dynamic WAN IP? What's wrong?
Can I change my service from dynamic to static IP (or visa versa)?
I made a change to my account and lost my static IP? What should I do?
2.6 Business Class FastAccess
Are different speeds available with FastAccess Business Class Service?
Is the self install option available to business customers?
How do I get more info on DNS/RDNS/MX/FQDN records for BellSouth?
Advertised speeds versus actual speeds explained
2.7 BellSouth Newsgroups Service
Does BellSouth/AT&T Internet provide newsgroup service?
2.71 Email Info
I changed to new AT&T/Yahoo Homepage and can’t send/receive email
How do I configure my mobile device to send/receive AT&T/Yahoo email?
How do I configure my email client for Bellsouth email?
How do I report spam to BellSouth?
How do I manage my email account (additional mailboxes/aliases/passwords/etc)?
Will BellSouth sell or disclose my e-mail address to outside parties?
Are there any size limits on emails sent or received thru BellSouth?
I can not send email. What wrong? What can I do?
Does BellSouth block Port 25 (SMTP - Mail)?
Does BellSouth automatically delete email in the Webmail Trash Folder?
Can I receive another provider's email through my BellSouth email account?
Can I forward my incoming BellSouth Email to a third party email account?
2.8 Virtual Private Network (VPNs) Info
Problems connecting to my VPN or my applications stall and time out.
I can log into the VPN but applications stall, timeout, or fail to load.
Am I required to lower the MTU on my VPN clients and VPN servers?
I have a Westell and can't get my VPN to connect.
3.0 Hardware
What modems are shipped/supported by BellSouth (AT&T SE)? Which should I use
Where can I get firmware for current and discontinued BellSouth modems?
Will any DSL modem work? Do I have to use a modem supplied by BellSouth?
What's the difference between a hub, a switch, and a router?
Will the Efficient Networks 5250 work with BellSouth?
How do I set up a Westell to work with a hub or switch.
Can I use a Cisco 67x series modem/router with BellSouth?
Is it possible to use two DSL modems on the same line at the same time?
Can I combine two DSL lines to improve my speed?
Does BellSouth register or Hard Code my MAC Address?
DSL Filters - What are they, why are they needed, and where can I get some?
Where can I order additional filters, HPNA or Wireless Adapters for FastAccess?
Are there DSL/POTS splitters designed specifically for apartments?
3.11 Alcatel Info
Alcatel User Guides (SpeedTouch Home/Pro/USB & 1000)
How do I find the synch rates and line stats for an Alcatel SpeedTouch Home?
How do I find line stats on a SpeedTouch Home using the Nubz AlcaTool program?
How do I enter Expert Mode with an Alcatel SpeedTouch Home/Pro?
How do I configure the Alcatel SpeedTouch Home Ethernet modem for BellSouth?
How do I upgrade the firmware on an Alcatel SpeedTouch Home?
How do I determine if my SpeedTouch Home is a K or G model?
How do I interpret the SpeedTouch Home Product Code?
How do I configure my NIC with a static IP for use with a SpeedTouch Home?
How do I install NTS EnterNet 300 with an Alcatel modem?
Convert an Alcatel SpeedTouch Home to a SpeedTouch Pro
How to reset a STH to factory defaults after it has been hacked to a STPro?
How can I access my STH with a Linksys router?
What do the status lights on my STH mean?
Additional Alcatel Info
3.12 Cayman/Netopia Info
Netopia 3346 User Guides
What firmware is recommended for the Cayman 3220-H
How do I configure the Cayman 3220-H modem/router for BellSouth?
How do I find the line stats on a Cayman 3220-H Ver5.6.2?
How do I setup a Cayman/Netopia 3346 for BellSouth FastAccess?
Additional Cayman Info
Netopia 3347 Screen Shots and Menus
3.121 Motorola Info
Motorola/Netopia 2210
Motorola 2210 HTML-Based Menu Simulator
Motorola 2210-02-1006 General Info
How do I properly setup a Motorola 2210 modem with a Linksys router?
How do I properly setup a Motorola 2210 with a Linksys wireless router?
Explanation of the lights on the Motorola 2210
How do I set a Motorola 2210 to Bridged Ethernet mode
How do I set the Motorola 2210 modem to an Always On Connection?
How do I access the 2210 line stats and event logs? What do the numbers mean?
How do I properly set up a Motorola 2210 with a Netgear router?
How do I set up a Motorola 2210 with a DLink router?
How do I setup a Motorola 2210 modem with a generic third-party router?
How do I setup a Motorola 2210 with a Wireless Access Point?
How do I set up a Motorola 2210 to work with a hub or switch?
Does resetting the Motorola 2210 put it in bridged ethernet mode?
How do I enable IP Passthrough on a Motorola 2210?
Can I set up the Motorola 2210 without using the Installation CD?
How do I set up the Motorola 2210 to use the native Windows XP PPPoE Client
I use a Motorola and another router and I can't access the Motorola interface.
3.13 LinkSys Info
How do I properly setup a Linksys router with a Motorola 2210 modem?
How do I properly setup a Linksys wireless router with a Motorola 2210 modem?
How do I properly set up a Linksys router for use with a Westell modem?
How do I properly setup a Linksys wireless router with a Westell modem?
How do I secure my Linksys Wireless Network?
How do I proprly set up a Linksys router for FastAccess DSL?
How do I set up a Linksys router for BellSouth IFITL (PCData)?
How do I change the MTU on a Linksys router?
Linksys routers, FastAccess, PPPoE, Keep Alive, and etc.
How do I update the firmware on a Linksys router?
Linksys techs want me to change the default IP address. Should I do it?
I have disconnects, erractic speeds, and PPPoE connection failures?
Additional Linksys Information
3.14 Westell 2100/2200/6100 Info
Detailed information for the BellSouth 2100/2200/6100 Westell modems.
What is the proper way to configure a Westell modem and a Linksys router?
How do I open/forward ports on a Westell?
Can I set up the Westell without using the BellSouth Installation CD?
What is the proper way to configure a Westell modem with a generic router?
How do I setup a Westell with a Wireless Access Point?
How do I upgrade the firmware on a Westell 2100/2200/6100 modem?
How do I access the Westell line stats and logs? What do the numbers mean?
How do I set the Westell modem to an Always On Connection?
How can I get my WAN IP directly on my PC using a Westell?
How do I set the Westell modem to Bridged Ethernet Mode?
How do I enable IP Passthrough on a Westell?
How do I access the modem interface on the Westell 2100/2200/6100?
How do I set up the Westell to use the native Windows XP PPPoE Client
I can't play online games or use some internet applications using the Westell.
Why doesn't MS Messenger work with my Westell?
How do I uninstall the USB drivers for the Westell?
How do I configure a Westell modem to allow DCC and IDENT to work in mIRC?
What is TurboTCP? Should I enable it?
I have a Westell & third party router and can't access Westell user interfac
I can't enter Expert Mode on the Westell modem. What's wrong? What can I do?
Does resetting the Westell put it into bridged ethernet mode ?
What's the difference between Always On, Manual, and On Demand Modes?
Westell 2100 Users Guide
Westell 2100 Specific Information
Westell 2200 Specific Information
Westell 6100 Specific Information
3.141 Westell 327W (wireless) Info
Detailed Information for the Westell 327W Wireless Router.
How do I upgrade the firmware on a Westell 327W?
How do I access the 327W line stats & logs? What do the numbers mean?
3.15 D-Link Info
What is the proper way to set up a DLink router with a Motorola 2210?
How do I properly set up a D-Link Router with a Westell Modem?
How do I set up a DLink router for FastAccess?
How do I set the MTU on a DLink DI-604 router?
3.16 2Wire Info
How do I find the line statistics on a 2Wire HomePortal?
HomePortal indicator and status light reference
Explanation of the lights on the 2 Wire 2701HG-B
2701HG-B Line Statistics
Bridge Mode for the 2Wire 2701HG-B
3.17 Netgear Info
What is the proper way to set up a Netgear router with a Motorola 2210 modem?
What is the proper way to set up a Netgear router with a Westell modem?
How do I change the MTU on a Netgear router?
3.18 SMC Info
How do I properly set up a Barricade 7004ABR router with a Westell?
3.19 Cisco Info
How do I find the line statistics on a Cisco 837 router?
How do I change the MTU on a Cisco 837 DSL Router
Additional Cisco 837 Information
3.21 XBox and PlayStation Info
Microsoft XBox Information and Connection Guides
How can I network my XBox using a hub or switch and a Westell
How can I network my PS2 using a hub or switch and a Westell
How do I network my XBox using a hub or switch and a Motorola 2210?
How do I network my PlayStation2 using a hub or switch and a Motorola 2210?
How do configure my Motorola 2210 to work with XBox Live.
4.0 Setup Installation Configuration
Register new account and select a username/password without using install CD.
Where can I get current and discontinued firmware for BellSouth modems?
What are the correct VPI/VCI numbers for FastAccess?
What is the correct Username/Password format for logging in to FastAccess?
How do I setup the native Windows XP PPPoE client for FastAccess?
How do I setup the native Windows Vista PPPoE client?
How do I install RASPPPOE on my system?
How do I change my FastAccess login password?
How to configure OS X to work with BSFA?
How can I find the DNS server addresses for my city?
How do I turn on/turn off the built-in Windows XP firewall
How do I uninstall the Enternet 300 PPPoE Client?
Can I configure my third party router so I can access my modem interface.
Where can I get info on BellSouth DNS/RDNS/MX/FQDN records
How do I configure my NIC to automatically obtain an IP?
5.0 Connection and Tweaking
I'm not getting the advertised DSL speeds. What's wrong? What can I do?
How do I tweak my connection settings for the best results?
How can I tweak my FastAccess Lite (768Kbps/128Kbps) connection?
How can I tweak my FastAccess Ultra (1.5Mbps/256Kbps) connection?
How can I tweak my FastAccess Xtreme 3.0 (3Mbps/384Kbps) connection?
How can I tweak my FastAccess Xtreme 6.0 (6Mbps/512Kbps) connection?
Should I use the BellSouth Speed Optimization Tool?
Detailed MTU & RWIN procedures and information
How do I find my optimum MTU setting?
How do I change the MTU or RWIN using the DrTCP tool?
How do I change my RWIN (Receive Window) using DrTCP?
What information should I use for the BBR Tweaks Test when using FastAccess?
What is meant by 'FastPath' and 'Interleaving'? What is a 'Noise Profile'?
How can I tell if my line is 'Fastpath' or 'Interleave'?
I have used PPPoA for a long time but now it won't connect. What's wrong?
What are PPPoA, PPPoE, and Bridged Connections?
Can I switch from PPPoA to PPPoE and back?
Can switching between PPPoA and PPPoE lock the gateway router?
Can I get a 'bridged' connection from BellSouth?
Does BellSouth block ports?
Static IP address and Dynamic IP address?
What is 'ping time'?
What is latency?
Can I do anything to reduce my ping time?
Can I reduce or eliminate packet loss?
Why do some speedtest results appear greater than the cap?
Should I adjust the MTU on my NIC or my router?
Does BellSouth have IP release times? Does BellSouth use DHCP?
What is doubling NATing?
What happens if my RWIN (Receive Window) is too small or too big?
What is MaxSync Profile?
Can I disable the auto-tuning RWIN function for Windows Vista?
6.0 Software
What is the AlcaTool software for the Alcatel SpeedTouch Home??
Can I get a free firewall?
Should I install the plug-in from BellSouth.Support.com?
How do I use BellSouth's FastAccess Connection Manager?
What is a firewall?
I am using a broadband router. Do I still need firewall software?
7.0 Networking and Sharing
What is a Server?
Can I log in on more than one PC at a time? Can I use more than one IP address?
Can I use a 'phone line' networking solution to share the connection?
What should I do about security?
Can I share my ethernet modem by using just a hub and PPPoE software on each PC?
8.0 Installation and User Guides
2Wire Home Portal User Guides (HPNA & Wireless)
Efficient Networks/SpeedStream 3060 & 4060
9.0 Troubleshooting
I'm not getting the advertised DSL speeds. What's wrong? What can I do?
How do I check modem stats & event logs? What do the numbers mean?
How to check modem stats, synch rates & speeds from test jack at the NID.
How to check modem stats, synch rates & speeds from test jack at the INI.
I upgraded to a higher speed tier and my speeds and/or synch rates are worse.
I am loosing synch. How do I troubleshoot and correct the problem?
Can't access some Web/FTP/Secure sites & troubles with email/VPNs/file trans
I have a Westell and can't play online games or use some internet applications.
How do I troubleshoot suspected DNS (Domain Name Server) issues?
I have a Westell & a third party router and can't access the modem interface
I have an STH and my connection stalls & freezes while surfing/downloading
My BellSouth email stopped working properly. Why?
I just changed out modems & can't synch or have poor synch rates.
I was told I need a Line Swapper. Radio Shack doesn't carry one. What can I do?
Every time it rains my phone goes out but my DSL still works. Why?
My Efficient 5660 doesn't always load web pages the first time. What can I do?
I installed a new modem/router/software and my speed dropped. What can I do?
I show packet loss and/or high ping times on an internet router. What is wrong?
I have poor synch (or no synch at all) with the DSLAM. What can I do?
I get assigned a new IP frequently. Is there anything I can do?
I think I have a Windows Winsock Error. What can I do?
I can not enter Expert Mode on the Westell modem. What's wrong? What can I do?
Why do I get redirected to bellsouth.com when I surf to bellsouth.net homepage?
External customers can't use HTTPS connections to my server. What' wrong?
I was told gold-plated shielded cables will improve my DSL. Will it?
I have a modem and third party router and can't access the modem user interface
I have random disconnects and slow/erractic speeds when using a Linksys router
Linksys Router constant disconnects
How do I isolate my house wiring from the Telco wiring?
10.0 Homerun Diagrams and Procedures
What equipment and tools are required for a homerun? Where can I get them?
Installing a homerun in a condo/apartment with an INI (Inside Network Interface)
Installing an external homerun in a residential home
Home Security Alarm Wiring with RJ-31X Splitter Homerun Diagram
Siecor External Splitter Homerun Diagram
Tii Internal Splitter Homerun Diagram
Bourns Internal Splitter Homerun Diagram
Microfilter in the NID Homerun Diagram
I don’t have a splitter. Can I use an in-line filter for a home run?
Homerun FAQ revision w/o photos for now
11.0 Wiring Diagrams and Schematics
Modem Test at the NID (Network Interface Device)
Modem Test at the INI (Indoor Network Interface)
RJ-45 Color Codes
RJ-45 Crossover Cable Pinout
RJ-45 Reverse Polarity Cable Pinout
Solid color versus banded/striped wiring cross reference
RJ-11/RJ-14 Color Codes and Wiring
RJ-11/RJ-14 Wall Plate Jack
Swapping Inner and Outer Pairs on an RJ-11 Wall Plate
IFITL (PCDATA) Installation and Connections
Standard POTS NID (Network Interface Device) Schematic
Telco Wiring Color Code.
How do I install DSL filters?
12.0 Links
BellSouth FastAccess Download Support Site (Firmware/Drivers/Manuals/etc)
BellSouth ADSL Deployment Schedules, Maps, and Locations
Hal Burgiss' FastAccess Survival Guide
Where to buy? Some sources of hardware.
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Sunday, 07-Apr 21:44:20
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